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- Tasks: Be the first point of contact for Adult Social Care inquiries and provide vital support.
- Company: Join the vibrant Havering Access Team making a real difference in the community.
- Benefits: Competitive pay, professional development opportunities, and a supportive work environment.
- Why this job: Make a positive impact on vulnerable adults and their carers every day.
- Qualifications: Experience in customer service and knowledge of relevant legislation preferred.
- Other info: Immediate start available; inclusive recruitment process for all backgrounds.
The predicted salary is between 35000 - 35000 £ per year.
Location: Havering
Contract: Full-time temp
Pay Rate: 16.84 PAYE hour
Start Date: Urgent - Immediate Start
Are you passionate about making a difference in the lives of vulnerable adults and their carers? We are seeking an enthusiastic and dedicated Initial Contact Worker / Customer Advisor to join our vibrant Havering Access Team (HAT)!
About Us
The Havering Access Team is the gateway to Adult Social Care, delivering timely and effective support to our community. We thrive in a fast‑paced, multidisciplinary environment, where every day is an opportunity to impact lives positively.
What You'll Do
- As the first point of contact for Adult Social Care inquiries, your role will be crucial in providing information, advice, and support.
- You'll work closely with a team of professionals to ensure that residents receive the care they need.
Key Responsibilities
- Manage inquiries via phone, email, and face‑to‑face interactions.
- Deliver clear, accurate, and empathetic guidance to residents and carers.
- Process referrals and gather relevant information for appropriate teams.
- Maintain accurate records on our Adult Social Care database.
- Conduct strengths‑based conversations, focusing on individual needs.
- Collaborate in a high‑pressure environment to ensure timely responses.
What We're Looking For
- Knowledge of relevant legislation (Care Act 2014, Equality legislation, etc.).
- Experience in busy customer‑facing roles, ideally within Adult Social Care.
- Strong IT skills, with a willingness to learn case management systems (Liquid Logic training provided).
- Excellent communication skills, with the ability to handle sensitive conversations.
- A flexible and reliable team player ready to hit the ground running!
Why Join Us
- Be part of a dedicated team making a real impact.
- Opportunities for professional development and training.
- Supportive work environment with a focus on collaboration.
Ready to Make a Difference? If you have a background in Adult Social Care or a similar customer‑focused role, we want to hear from you! Interviews will be conducted ASAP.
Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Advisor - Initial Contact Worker in Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Initial Contact Worker in Essex
✨Tip Number 1
Get to know the company! Research the Havering Access Team and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive conversations, role-play with a friend or family member. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Havering Access Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Advisor - Initial Contact Worker in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer-facing roles and any relevant knowledge of Adult Social Care. We want to see how you can make a difference!
Showcase Your Communication Skills: Since you'll be handling sensitive conversations, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you've successfully managed inquiries or provided support to others.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your passion for helping vulnerable adults shines through. We appreciate straightforwardness and clarity!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Familiarise yourself with the Care Act 2014 and relevant equality legislation. Being able to discuss these topics confidently will show that you’re serious about the role and understand the framework within which you'll be working.
✨Show Empathy
As a Customer Service Advisor, you'll be dealing with vulnerable adults and their carers. Practice how to communicate empathetically and clearly. Think of examples from your past experiences where you've successfully handled sensitive conversations.
✨Demonstrate Team Spirit
This role requires collaboration in a fast-paced environment. Be ready to share examples of how you've worked effectively in a team before. Highlight your flexibility and reliability, as these traits are crucial for success in this position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Havering Access Team and the challenges they face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.