At a Glance
- Tasks: Manage customer calls and ensure timely resolution of queries with a friendly approach.
- Company: Join a dynamic team at a leading customer service provider in Brentwood.
- Benefits: Earn £12.71-£13 per hour plus holiday pay and additional perks.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Proactive attitude and strong communication skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Position: Customer Service Administrator Call Handler
Contract Type: Temporary, full time (40 hours per week)
Shifts: Monday-Friday, 8am-5pm
Salary: £12.71-£13 per hour + Holiday Pay + Additional Benefits
Location: Brentwood, Essex (must have own car due to location)
Key Responsibilities:
- Manage inbound and outbound customer calls in a professional and friendly manner
- Contact customers to arrange and confirm appointments and provide updates on scheduled works
- Act as the main point of contact for customer queries, ensuring timely resolution within agreed service levels
- Handle customer complaints and escalations with empathy, professionalism, and a focus on positive outcomes
- Coordinate with planning, operational, and field-based teams to resolve issues and support service delivery
- Maintain accurate customer records and update CRM and operational systems
- Investigate customer concerns, track actions through to completion, and ensure clear communication throughout
- Produce and maintain records, reports, and audit trails where required
- Support continuous improvement initiatives
We think you need these skills to ace Customer Service Administrator & Call Handler in Essex
Communication Skills
Time Management
Professionalism
Attention to Detail
Problem-Solving Skills
Adaptability
Property Maintenance
