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- Tasks: Handle customer complaints and provide top-notch service via phone, chat, and email.
- Company: Join a friendly team at a growing client in Chelmsford.
- Benefits: Enjoy free parking, bonus incentives, and office snacks.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Experience in customer service and complaint handling is essential.
- Other info: Perfect for calm, organised individuals who thrive in busy environments.
The predicted salary is between 21600 - 32400 £ per year.
Location: Chelmsford
Salary: 27k
Position: Two week Rota
- Monday: 7.30am to 5pm or 8am to 5.30pm
- Tuesday to Thursday: 8am to 5pm or 8.30am to 5.30pm
- Friday: 8am to 4.30pm
Note: You MUST be able to drive due to office location!
Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office + more
Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team!
Looking for someone with a high standard of written and spoken English, you will be outstanding on the phone and able to quickly get to grips with the products and business. Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Job Responsibilities
- Processing orders over the phone.
- Ensure a high level of customer service by telephone, live chat, and email.
- Advising customers on a range of products.
- Resolving delivery issues and tactfully dealing with occasional complaints.
- General administrative tasks.
- Continually develop and increase product knowledge.
Personal Skills
- Able to work on own initiative and as part of a team.
- Experience in complaint handling.
- Confident.
- Positive, can-do attitude.
Complaints Admin in Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Admin in Essex
✨Tip Number 1
Get to know the company before your interview! Research their products and services, and think about how your experience in customer service can add value. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a huge difference during your actual calls.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled complaints or tricky situations in the past. Employers love to see how you can turn a negative into a positive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so let’s get you that Complaints Admin role!
We think you need these skills to ace Complaints Admin in Essex
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled complaints and resolved issues, so share specific examples that showcase your skills!
Nail the Written Communication: Since we're looking for someone with a high standard of written English, take your time to proofread your application. Clear and concise communication is key, so make every word count!
Be Organised and Detail-Oriented: In your application, demonstrate your attention to detail and organisational skills. Mention any tools or methods you use to stay organised, as this will show us you're ready for the busy environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you understand the products and services offered by the company. Brush up on their offerings and be ready to discuss how you can help customers with their queries. This shows that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent written and spoken English, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully handled customer complaints in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage your time and tasks, especially in a busy environment. Share specific strategies you use to stay organised and ensure that you meet deadlines, as this is crucial for a Complaints Admin role.
✨Emphasise Your Team Spirit
This position is part of a small team, so highlight your ability to work collaboratively. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for being part of a friendly work environment.
