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- Tasks: Coordinate services for key clients and ensure top-notch delivery.
- Company: Join a passionate team at Adecco, a leader in recruitment.
- Benefits: Gain valuable experience, develop your skills, and grow your career.
- Why this job: Make a real impact while enhancing customer relationships.
- Qualifications: Experience in customer service and strong teamwork skills required.
- Other info: Inclusive environment with support for all backgrounds and abilities.
The predicted salary is between 30000 - 42000 £ per year.
About the Role: As a Service Coordinator, you will play a critical role in supporting key account clients throughout their service journey. Your responsibilities will include planning, coordinating, and ensuring the successful delivery of services. With your eye for detail and proactive approach, you will help maintain high standards and enhance customer relationships.
Key Responsibilities:
- Ensure all contracted work meets client expectations and aligns with agreed KPIs.
- Collaborate with the planning team to schedule work efficiently.
- Identify and implement process improvements to maximize profitability.
- Document access issues and liaise with clients to provide effective solutions.
- Prepare and issue post-service reports within 5 working days.
- Manage customer complaints and delivery issues, keeping records updated.
- Conduct client review meetings and ensure follow-up actions are completed.
- Support your team during absences, maintaining seamless service delivery.
- Work closely with the Sales Account Manager on upselling and cross-selling opportunities.
- Keep asset management information accurate and up to date.
What You Bring:
- Strong experience in a customer-centric environment, demonstrating professionalism and efficiency.
- A detail-oriented mindset and exceptional teamwork skills.
- The ability to work independently while using your initiative to problem-solve.
- A proactive approach to identifying areas for improvement in processes and client service.
- A commitment to the company values of Honesty, Ownership, and Respect.
Health & Safety Responsibilities:
- Produce method statements and risk assessments.
- Investigate access issues, ensuring field staff can work safely.
If you are excited about making a real impact and are ready to embrace a challenge, we want to hear from you! Don’t miss out on this opportunity to join a passionate team and grow your career.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Locations
Service Coordinator (12 months FTC) in Essex, Southend-on-Sea employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator (12 months FTC) in Essex, Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how your experience aligns with their mission, especially around customer service and process improvement. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you’ve tackled challenges in a customer-centric environment. We want to hear how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making an impact.
We think you need these skills to ace Service Coordinator (12 months FTC) in Essex, Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your experience in customer service and any relevant skills that align with the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Detail Orientation: Since attention to detail is key for this role, don’t shy away from showcasing examples where you've successfully managed projects or tasks with precision. We love seeing how you’ve kept things organised and efficient in your previous roles!
Be Proactive in Your Approach: Demonstrate your proactive mindset by sharing instances where you've identified and implemented improvements in processes. We’re all about enhancing customer relationships, so let us know how you’ve made a positive impact in past positions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our passionate team. Don’t miss out on this opportunity!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Examples of Your Work
Think of specific examples from your past experiences that demonstrate your customer-centric approach and problem-solving skills. Be ready to discuss how you've successfully managed client relationships or improved processes in previous roles. This will give the interviewer a clear picture of your capabilities.
✨Show Off Your Team Spirit
Since teamwork is crucial for this role, be prepared to talk about how you've collaborated with others in the past. Share stories that highlight your ability to support colleagues and maintain service delivery during busy times or absences. This will showcase your commitment to teamwork and the company's values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you. Plus, it leaves a positive impression on the interviewer!
