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- Tasks: Lead and improve the repairs service for Swindon Borough Council, driving performance and customer satisfaction.
- Company: Swindon Borough Council, committed to enhancing community services and tenant experiences.
- Benefits: Competitive pay, pension scheme, professional development, and career progression opportunities.
- Other info: Join an inclusive team dedicated to innovation and continuous improvement.
- Why this job: Make a real impact on housing services while shaping a critical frontline role.
- Qualifications: Experience in service improvement, strong analytical skills, and a degree or equivalent experience.
The predicted salary is between 40000 - 50000 £ per year.
Background: Following a C3 regulatory judgement, Swindon Borough Council is investing £250 million over the next five years to improve safety, compliance, stock condition and tenant experience. Repairs is one of the most visible services we deliver, and improving performance, coordination and customer outcomes is a central part of our improvement journey.
Your New Role: As Strategy & Performance Lead - Repairs, you will play a key role in shaping and driving a high performing repairs service across the Council's housing and corporate property portfolio. Reporting to the Head of Housing & Corporate Repairs, you will provide strategic oversight of repairs activity, ensuring services are performance led, well-coordinated and aligned with wider organisational priorities. You will lead the development and oversight of performance frameworks, including KPIs, reporting and governance arrangements, using data, insight and customer feedback to identify improvement opportunities and support demand management. Working closely with Service Managers and senior colleagues, you will champion a joined up approach to delivery, helping break down silos and improve efficiency, value for money and customer experience. Alongside performance oversight, you will lead improvement initiatives, support strategic planning and act as a key point of contact for repairs performance with senior leaders and external stakeholders. You will promote innovation, digital approaches and continuous improvement to ensure the service is resilient, future focused and inspection ready.
What You'll Need to Succeed: You will have experience leading service improvement within a housing, repairs or property related environment, with strong analytical and influencing skills. Experience using performance data to drive improvement and service change is essential. A degree level qualification or equivalent experience is desirable, along with evidence of ongoing professional development. A project or programme management qualification would be advantageous.
What You'll Get in Return: At Swindon Borough Council, you'll be supported to do your best work while making a real impact. We offer:
- Competitive local government pay and benefits
- Access to the Local Government Pension Scheme
- Professional development and career progression
- A strategic role shaping one of the Council's most critical frontline services
How to Apply: For further information or to arrange a confidential discussion, please contact Sajid Ali at Adecco. Call - 0121 234 9203. Alternatively, apply online today by submitting your CV. We are an inclusive employer and welcome applications from people of all backgrounds. If you meet most of the criteria and are motivated by making a difference, we'd love to hear from you.
Strategy & Performance Lead - Repairs in England employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy & Performance Lead - Repairs in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing and repairs sector, especially those connected to Swindon Borough Council. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Council's recent initiatives and challenges in repairs. This shows you're genuinely interested and ready to contribute to their improvement journey.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive service improvements in the past. Bring examples that highlight your ability to turn insights into action – that's what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the team at Swindon Borough Council.
We think you need these skills to ace Strategy & Performance Lead - Repairs in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategy & Performance Lead - Repairs. Highlight your experience in service improvement and how you've used performance data to drive change. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your analytical and influencing skills, especially in a housing or repairs context. This will help us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story. Explain why you're passionate about improving repairs services and how you can contribute to our goals at Swindon Borough Council. Make it personal and engaging – we want to get to know you!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s make this happen together!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you understand the key responsibilities of the Strategy & Performance Lead role. Familiarise yourself with the Council's current repairs service and any recent improvements or challenges they've faced. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss how you've used data to drive service improvement in the past. Bring examples of KPIs you've developed or performance frameworks you've implemented. This will highlight your ability to use insight and customer feedback effectively.
✨Emphasise Collaboration
The job involves working closely with various stakeholders, so be ready to talk about your experience in breaking down silos and fostering teamwork. Share specific instances where you've successfully collaborated with others to improve efficiency and customer outcomes.
✨Be Future-Focused
Discuss your ideas for promoting innovation and digital approaches within the repairs service. Think about how you can contribute to making the service resilient and inspection-ready. Showing that you're forward-thinking will resonate well with the interviewers.