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- Tasks: Lead the voids service to quickly and safely bring empty homes back into use.
- Company: Swindon Borough Council, committed to improving tenant experience and housing standards.
- Benefits: Competitive pay, pension scheme, and a role that directly impacts housing availability.
- Other info: Inclusive employer welcoming diverse applicants motivated to create positive change.
- Why this job: Make a real difference in your community by improving housing for residents.
- Qualifications: Experience in voids or maintenance services and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Swindon Borough Council is investing £250 million over five years to improve safety, compliance and tenant experience following a C3 regulatory judgement. Reducing void turnaround times and returning homes to use quickly is a key priority within this improvement programme.
As Service Manager - Voids, you will lead the end‑to‑end delivery of the voids service across the housing portfolio, ensuring empty homes are brought back into use quickly, safely and to a good standard. You will be accountable for performance across the entire voids turnaround process, from inspection through to completion and re‑let. Working closely with operational teams, contractors, lettings colleagues and residents, you will provide clear leadership and assurance that homes meet required lettable and housing standards.
With responsibility for a significant budget and a mixed delivery model, you will oversee workforce planning, contract management and performance monitoring, balancing speed with quality to minimise rent loss while maintaining a strong focus on customer experience. You will also drive service improvement, strengthen governance and use performance data to support informed decision‑making.
What You’ll Need to Succeed:
- You will have experience leading voids, repairs or maintenance services within a local authority or social housing setting.
- A strong understanding of housing standards, asset management and contractor oversight is essential, alongside experience managing teams, performance and budgets.
- A relevant property or construction related qualification is desirable, as is a recognised health and safety qualification.
What You’ll Get in Return:
- Competitive local government pay and benefits
- Access to the Local Government Pension Scheme
- A role with direct impact on housing availability and resident outcomes
Inclusive Employer Statement: We are an inclusive employer and welcome applications from people of all backgrounds. If you meet most of the criteria and are motivated by making a difference, we’d love to hear from you.
Service Manager - Voids in England employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Voids in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with voids and repairs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Showcase your experience! When you get the chance to meet potential employers, be ready to share specific examples of how you've successfully managed voids or improved turnaround times. Numbers speak volumes!
✨Tip Number 3
Stay updated on industry trends! Knowing the latest in housing standards and compliance can give you an edge. It shows you're passionate and committed to improving tenant experiences.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to make a difference. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Service Manager - Voids in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing voids and repairs. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Service Manager, you'll need to lead teams effectively. Use your application to demonstrate your leadership style and any successful projects you've managed. We love seeing examples of how you've driven performance and improved services!
Highlight Your Understanding of Housing Standards: Since this role involves ensuring homes meet lettable standards, make sure to mention your knowledge of housing regulations and asset management. We’re keen to see how you’ve applied this understanding in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the mix for this exciting opportunity!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of housing standards and void management. Familiarise yourself with the specific challenges faced by local authorities, especially in relation to turnaround times and tenant experience. This will show that you're not just interested in the role, but that you understand the context and can hit the ground running.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, improved performance, or overseen significant projects. Highlight how you balanced speed with quality while ensuring customer satisfaction.
✨Be Data Savvy
Since performance data is crucial for decision-making in this role, be ready to discuss how you've used data to drive improvements in previous positions. Bring examples of how you've monitored performance metrics and made informed decisions based on that data. This will show your analytical skills and your commitment to service improvement.
✨Ask Insightful Questions
Prepare some thoughtful questions about the council's current voids strategy and their future plans. This not only shows your interest in the role but also gives you a chance to assess if the organisation aligns with your values and career goals. It’s a two-way street, after all!