At a Glance
- Tasks: Support and enhance the BMC Remedy ITSM platform in a dynamic environment.
- Company: Leading UK telecommunications organisation with a focus on innovation.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Exciting chance to work in a complex enterprise setting with career advancement potential.
- Why this job: Join a team that optimises ITSM processes and makes a real impact.
- Qualifications: Experience with BMC Remedy ITSM and strong troubleshooting skills required.
The predicted salary is between 45000 - 55000 € per year.
My Client, a leading UK telecommunications organisation, is currently looking for an experienced Remedy ITSM Consultant to join their team on an initial 6‑month contract.
This role will play a key part in supporting, enhancing, and optimising a legacy BMC Remedy environment, while also enabling the migration of ITIL teams onto the platform and strengthening internal capability.
Key Responsibilities- Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment
- Assist with the onboarding and migration of ITIL teams and processes into Remedy
- Manage and optimise CMDB data loads and foundation data
- Configure and maintain integrations (e.g., E‑bonding, TSO)
- Oversee server group configurations and platform performance
- Execute and monitor Atrium Integrator jobs
- Carry out customisation using Developer Studio
- Troubleshoot issues through log analysis and root‑cause investigation
- Ensure platform readiness for BCDR (Business Continuity & Disaster Recovery) testing
- Produce documentation and deliver knowledge transfer to internal teams
- Strong hands‑on experience with BMC Remedy ITSM (Administration & Support)
- Proven experience working in legacy ITSM environments
- Solid understanding of ITIL processes and frameworks
- Experience with: CMDB management and data loads, Atrium Integrator, Remedy Developer Studio
- Knowledge of integrations (e.g., E‑bonding or similar)
- Strong troubleshooting and log analysis capability
- Experience working with server group architecture
- Exposure to BCDR planning/testing
- Previous experience in telecommunications or large enterprise environments
- Experience in upskilling or mentoring internal teams
- Exposure to other ITSM tools (e.g., ServiceNow) alongside Remedy
Candidates must hold active SC (Security Check) clearance, or be eligible and willing to undergo the SC clearance process.
If you're a seasoned Remedy specialist with experience supporting complex, enterprise ITSM environments, we'd love to hear from you.
Remedy ITSM Consultant in England employer: Adecco
Join a leading UK telecommunications organisation that values innovation and employee development, offering a dynamic work culture in Ipswich or Hemel Hempstead. As a Remedy ITSM Consultant, you'll benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth while contributing to the optimisation of critical ITSM processes. With a focus on collaboration and knowledge sharing, this role provides a meaningful chance to enhance your skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remedy ITSM Consultant in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications sector and let them know you're on the hunt for a Remedy ITSM Consultant role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, set up a personal project using BMC Remedy ITSM or similar tools. This not only sharpens your skills but also gives you real examples to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of ITIL processes and be ready to discuss how you've tackled challenges in legacy ITSM environments. We want to hear about your troubleshooting successes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remedy ITSM Consultant in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with BMC Remedy ITSM and any relevant ITIL processes. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Remedy ITSM Consultant role. Share specific examples of your past experiences that relate to the key responsibilities listed in the job description.
Show Off Your Troubleshooting Skills:Since troubleshooting is a big part of this role, make sure to include examples of how you've tackled complex issues in previous positions. We love seeing candidates who can think critically and solve problems effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Remedy Inside Out
Make sure you brush up on your BMC Remedy ITSM knowledge. Familiarise yourself with its administration and support features, as well as any recent updates or changes. Being able to discuss specific functionalities and how you've used them in past roles will show your expertise.
✨Understand ITIL Processes
Since the role involves migrating ITIL teams onto the platform, it's crucial to have a solid grasp of ITIL processes and frameworks. Be prepared to discuss how you've applied these principles in previous positions and how they can enhance the Remedy environment.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've tackled complex issues through log analysis and root-cause investigation. Highlighting your troubleshooting capabilities will demonstrate your problem-solving skills, which are essential for maintaining the BMC Remedy platform.
✨Be Ready for Technical Questions
Expect technical questions related to CMDB management, Atrium Integrator, and server group configurations. Brush up on these topics and be ready to explain your experience with integrations like E-bonding. This will help you stand out as a knowledgeable candidate.
