Office Manager - part-time in England

An established property developer is seeking an organised, proactive, and customer‑focused Office & Customer Support Manager to lead customer care, snagging coordination, and office administration across multiple development sites. This is a key role acting as the main point of contact for homeowners, while also supporting senior leadership with office management, block management, and budgeting administration.

The successful candidate will play a vital role in ensuring a smooth customer journey from handover through to site completion, maintaining consistently high standards of service and professionalism.

About You

• Highly organised, detail‑focused, and proactive.
• Exceptional in customer service, both written and verbal.
• Confident liaising with homeowners, contractors, Site Managers, and senior stakeholders.
• Able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and Excel (SharePoint and Xero experience is advantageous).
• Experienced in customer care, property, construction, or residential development (desirable but not essential).

Key Responsibilities

Customer Support & Aftercare

• Act as the primary contact for homeowners, providing prompt and professional communication via phone and email.
• Log, track, and manage all customer care and snagging issues, providing regular updates to customers.
• Upload and maintain snagging information on SharePoint, ensuring contractor progress is recorded accurately.
• Liaise with contractors and Site Managers regarding snagging works, completion dates, and feedback.
• Attend customer care meetings, producing weekly snagging status reports.
• Manage customer complaints, ensuring timely escalation and resolution.
• Provide accurate product and service information to homeowners.

Site & Operational Support

• Attend development sites for homeowner meetings and to review completion progress.
• Support plot snagging inspections when required.
• Arrange refuse deliveries/collections for sites.
• Manage postal address registrations.

Office & Administrative Management

• Provide administrative support to Directors, including assistance with block management and budget preparation.
• Assist with preparing monthly Board papers and take minutes at DTM and Board meetings.
• Manage Xero invoice processing, ensuring customer care and office invoices are approved for payment.
• Maintain and organise land pass‑back files.
• Assist with digital filing of legal documents, plans, and planning consents.
• Oversee office housekeeping, cleaning schedules, stationery orders, and general maintenance.
• Manage boardroom bookings and support the organisation and hospitality of meetings.

General Office Management

• Welcome and assist visitors professionally.
• Screen and direct incoming calls or update the call‑handling service with staff information.
• Support Directors with administrative tasks, document production, and legal document coordination.
• Organise Board meetings, including arranging external meeting rooms and hospitality.
• Maintain digital and physical filing systems.
• Manage cleaning schedules and overall office upkeep.
• Order office supplies and manage online purchasing.

Customer Support (Enhanced)

• Ensure all customer care queries are handled promptly and professionally.
• Attend site monthly to review build progress and meet homeowners when required.
• Upload and update snagging information and contractor completions.
• Liaise with contractors to confirm completion dates and outstanding works.
• Generate weekly snagging and customer care reports.
• Arrange site refuse deliveries and handle postal address registrations.
• Work collaboratively with Site Managers to communicate snagging needs and customer feedback.