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For Companies At a Glance
- Tasks: Build strong relationships with customers and guide them through onboarding.
- Company: Join a supportive team at Adecco, a leader in recruitment.
- Benefits: Enjoy a full-time role with competitive pay and a focus on inclusivity.
- Why this job: Make a real difference by ensuring customer satisfaction and success.
- Qualifications: Experience in customer service or account management is essential.
- Other info: Office-based role in Newbury with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury.
Key duties and responsibilities:
- Support and develop long‑term relationships with customers and partners
- Act as the main point of contact for customers after the sale
- Guide customers through onboarding and into the start of their contract
- Provide training, demos and support to help customers use portals and tools effectively
- Monitor customer engagement and account activity to identify risks or opportunities
- Carry out regular check‑ins to ensure customers remain satisfied
- Liaise with suppliers to support smooth service delivery
- Represent the customer voice internally and share feedback across the business
- Identify upsell, cross‑sell and account growth opportunities
- Review customer success metrics such as usage, engagement and renewals
- Prepare reports and dashboards to track customer performance
- Maintain accurate customer and account data across systems
- Resolve customer complaints or concerns professionally and in a timely manner
Requirements:
- Experience in an Account Management or Customer Service role is essential
- Experience within a Customer Facing role is preferred
- Communication skills
Details:
- Monday-Friday
- Office based role in Newbury
Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Info:
- Location: Newbury
- Posted: Jan 6th 2026
- Closes: Feb 6th 2026
- Sector: Customer Services
- Contract: Permanent
- Hours: Full Time
Customer Success Manager in England employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Success Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they handle customer success. We want you to shine when discussing how you can support and develop long-term relationships with customers.
✨Tip Number 3
Show off your skills! During interviews, share specific examples of how you've successfully managed customer accounts or resolved complaints. This will demonstrate your proactive approach and communication skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management or customer service, and show how your skills align with the key duties mentioned in the job description.
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Share examples of how you've effectively communicated with customers in the past, whether through training, demos, or resolving complaints.
Demonstrate Proactivity: We love candidates who take initiative! In your application, mention times when you’ve gone above and beyond to support customers or identify growth opportunities. This will show us that you're ready to represent the customer voice internally.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Adecco
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like engagement and renewals. Be ready to discuss how you've used these metrics in past roles to drive customer satisfaction and growth.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with customers and resolved issues. This will demonstrate your ability to be the main point of contact after the sale.
✨Prepare for Scenario Questions
Expect questions about handling customer complaints or concerns. Think of specific situations where you turned a negative experience into a positive one, showcasing your proactive approach to customer service.
✨Research the Company and Its Tools
Familiarise yourself with the tools and portals the company uses. If possible, try to get insights into their customer base and any challenges they face. This knowledge will help you stand out as someone who is genuinely interested in the role.
