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- Tasks: Lead a team to deliver top-notch housekeeping services in a busy hospital environment.
- Company: Join a dynamic healthcare team at Forth Valley Hospital.
- Benefits: Competitive hourly rate and hands-on experience in facilities management.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in operational management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an Assistant Customer Support Manager to support the delivery of housekeeping and domestic services across a large acute hospital site. This is a hands-on, fast-paced interim opportunity suited to someone with strong operational and leadership experience in healthcare or facilities management.
About the Role
You will work closely with the Customer Support Manager to ensure consistent service delivery across an 860-bed hospital site. You’ll lead a large team, manage service delivery issues, maintain high customer satisfaction, and provide cover for the Customer Support Manager when required. The role demands a confident communicator who can manage complex operational challenges, HR issues, and tight deadlines.
Key Responsibilities
- Support delivery of high quality domestic and housekeeping services within agreed KPIs
- Manage day to day service operations and deputise for the Customer Support Manager
- Handle service issues and customer complaints, including reporting and resolution
- Lead and develop Team Leaders and frontline staff, including absence, performance and training
- Contribute to strategic planning, budget oversight and policy development
- Ensure compliance with COSHH, Food Hygiene, Health and Safety, and national guidelines
- Monitor performance standards and drive continuous improvement
- Manage audits, inspections and quality checks
- Maintain effective communication with internal departments, patients and external partners
- Authorise payroll data and support resource planning
- Support procurement decisions and monitor material usage and waste
- Sit on investigation, grievance and disciplinary panels
- Provide regular performance and financial reports to the leadership team
Key Requirements
- Diploma level education or equivalent experience (degree level desirable)
- Intermediate Food Hygiene and NVQ Level 2 in Health and Safety
- BICS Trainer and Assessor Certificate
- Experience in managing large operational teams, preferably within the NHS or public sector
- Strong background in customer care and service delivery
- Knowledge of HACCP, COSHH and cleaning compliance standards
- Confident managing HR processes including recruitment, absence and disciplinaries
- Skilled in Microsoft Office and familiar with CAFM systems
Additional Information
- You must be able to work flexibly, including extended days or out of hours if needed
- Occasional manual handling and frequent walking involved
- You will need to manage emotionally challenging situations with sensitivity and professionalism
- This role will involve making decisions that affect service plans, HR, and budget priorities
This is an ideal interim opportunity for someone with strong leadership skills and operational FM experience in a healthcare setting.
Assistant Facilities Operations Manager in England employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Facilities Operations Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational challenges and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams and resolved issues in fast-paced environments. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find elsewhere.
We think you need these skills to ace Assistant Facilities Operations Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Facilities Operations Manager role. Highlight your relevant experience in healthcare or facilities management, and show us how your skills align with the job description.
Showcase Your Leadership Skills: Since this role involves leading a large team, don’t forget to emphasise your leadership experience. Share specific examples of how you've managed teams, resolved conflicts, and improved service delivery in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We want to see your key achievements and skills without wading through unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you understand the key responsibilities of the Assistant Facilities Operations Manager role. Brush up on your knowledge of COSHH, Food Hygiene, and Health and Safety regulations. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed operational challenges. Highlight how you handled HR issues or improved service delivery. This will demonstrate your capability to manage a large team effectively.
✨Communicate Clearly
As a confident communicator, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle customer complaints or service issues. Good communication is key in this role, so make sure you convey your ideas well during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about potential situations you might encounter in the role, such as managing tight deadlines or dealing with difficult staff members. Prepare your responses to show how you'd approach these challenges.