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- Tasks: Support customers with Bacs payment enquiries and processes in a dynamic team.
- Company: Join a leading banking operations team in Edinburgh with a supportive culture.
- Benefits: Weekly pay, hybrid working, and access to exclusive discounts and support programmes.
- Why this job: Gain valuable experience in banking while working from home and in the office.
- Qualifications: Strong communication skills and attention to detail; no prior experience needed.
- Other info: Full training provided with opportunities for career development.
The predicted salary is between 11 - 17 £ per hour.
Location: Edinburgh Ettrick House
Hourly Pay Rate: £14.02
Contract Length: 6-month contract
Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home)
Working Model: Hybrid - 3 days from home, 2 days in-office
Training Period: 6-8 weeks in-office
About the Role: We are looking for a highly organised, detail-focused Senior Customer Operations Assistant to join our Bacs & Switchers Team within Banking & Trade Delivery. This is a client-facing role, where you will support customers and internal stakeholders with enquiries and processes relating to Bacstel-IP payments system, including Direct Debits, SEPA, and account switching. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests. Full training will be provided - no prior Bacs experience is required.
Key Responsibilities:
- Handling live Bacs payment referrals generated due to issues such as limit breaches or incorrect account details.
- Contacting clients to obtain pay / no pay decisions for time-sensitive submissions.
- Taking appropriate actions to ensure payments are processed correctly or extracted where required.
- Managing inbound and outbound enquiries via telephone and email.
- Supporting commercial and business banking clients who process high-value or high-volume Bacs payments.
- Maintaining accuracy and professionalism to minimise errors in a high-value environment.
- Contributing to shared team inboxes and the helpdesk link (low volume, approx. 30 calls per day).
About the Team: The Bacs & Switchers area is made up of five specialist mini-teams: Bacs Referrals, Bacs Onboarding, Direct Debits, SEPA Direct Debits, Account Switching. You will collaborate with colleagues across all areas, ensuring a seamless and high-quality service for our clients.
What We're Looking For: You do not need previous Bacs experience - full training will be given. The ideal candidate will demonstrate:
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Proactive problem-solving abilities
- Ability to work accurately under pressure
- Confidence handling customer enquiries
- A willingness to learn complex payment processes
Why Join Us?
- Supportive team environment
- Full training and cross-skilling opportunities
- Hybrid working once trained
- Involvement in critical banking operations
- Opportunities for development across the wider Banking & Trade Delivery team
Benefits:
- Weekly pay
- Online payslips
- Dedicated aftercare team
- Annual leave allowance
- Employee Assistance Programme
- Access to Able Futures
- Eyecare Vouchers
- Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets, and more
- Smart Spending App
- Workplace Pension Scheme
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Senior Customer Operations Assistant in Edinburgh employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Operations Assistant in Edinburgh
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are with our responses, the more confident we'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that we’re engaged and eager to learn more about the role and the team. Plus, it helps us figure out if it's the right fit for us.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in leaving a positive impression. It shows our appreciation and keeps us on their radar as they make their decision.
We think you need these skills to ace Senior Customer Operations Assistant in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your skills that match the Senior Customer Operations Assistant role. We want to see how your experience aligns with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, share examples of how you’ve successfully resolved issues in the past. This will show us that you have the proactive problem-solving mindset we value.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and gives you a chance to explore more about our team and culture!
How to prepare for a job interview at Adecco
✨Know Your Bacs Basics
Even though you don't need prior Bacs experience, it’s a good idea to familiarise yourself with the basics of Bacstel-IP payments, Direct Debits, and SEPA. This will show your proactive attitude and willingness to learn, which is exactly what they’re looking for!
✨Show Off Your Communication Skills
Since this role involves handling customer enquiries, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Attention to Detail
In a role where accuracy is key, be ready to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether in previous jobs or during your studies.
✨Prepare for Problem-Solving Scenarios
Think of a few challenging situations you've faced and how you resolved them. The interviewers will likely want to see your problem-solving abilities in action, so having these examples ready will help you shine!