Operations Analyst - Closures Team
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Location: Edinburgh, Teviot House, 41 South Gyle Crescent, EH12 9ZA
Start Date: October 2026
Pay Rate: £14.40 per hour
Hours: Full-time, 35 hours per week (Monday to Friday, 9:00am to 5:00pm)
Contract: Initial 6-month contract with potential opportunities for extension and progression
Hybrid Working: Following training, 3 days working from home and 2 days in the office
About the Role:
An exciting opportunity has arisen to join Lloyds Banking Group's Closures Team as an Operations Analyst based in Edinburgh.
This role sits within a specialist operational team responsible for managing account closure activities, investigating complex cases, ensuring quality standards are maintained, and supporting innovative technology-driven processes.
You'll play a key role in delivering excellent customer outcomes while working in a fast-paced environment where accuracy, problem-solving, and continuous improvement are highly valued. The position also offers exposure to AI-enabled processes and the opportunity to collaborate with colleagues across the wider business.
Key Responsibilities:
As an Operations Analyst, you will:
Process account closures and associated administrative activities accurately and efficiently.
Investigate and resolve complex customer and operational cases, ensuring appropriate outcomes are achieved.
Conduct quality assurance reviews and analyse outcomes to maintain high operational standards and compliance requirements.
Monitor and support AI-driven robotic processes, identifying issues and escalating where necessary.
Analyse information from multiple sources to make informed decisions and recommendations.
Work collaboratively with colleagues to improve processes, increase efficiency, and deliver exceptional service.
Contribute to a culture of continuous improvement by identifying opportunities to enhance operational performance.
What We're Looking For:
We're interested in speaking with candidates who can demonstrate:
Previous experience within operations, administration, banking, financial services, investigations, customer service, or a similar environment.
Strong analytical and problem-solving skills with the ability to manage complex cases.
Excellent attention to detail and commitment to accuracy. xgikmsk
Confidence working with systems, technology, and new processes.
Strong written and verbal communication skills...
Operations Analyst - Closures Team in Edinburgh employer: Adecco
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