At a Glance
- Tasks: Investigate financial complaints and make fair decisions for consumers and businesses.
- Company: Join a not-for-profit organisation dedicated to resolving financial disputes.
- Benefits: Competitive salary, private medical insurance, generous leave, and a non-contributory pension.
- Other info: Flexible remote working with opportunities for career growth and development.
- Why this job: Make a real difference by helping people resolve their financial issues with empathy.
- Qualifications: Strong communication skills and a passion for fairness in financial matters.
The predicted salary is between 25800 - 37200 € per year.
We are supporting our client in hiring several Investigators to join their team. Our client is an independent, not-for-profit organisation that resolves any financial disputes which a business and a consumer have been unable to solve themselves. They make decisions that feel fair to both sides and if they decide someone has been treated unfairly, they have the legal powers to put things right.
The complaints our client deals with vary. A customer might be having trouble with their bank account, struggling with payday loans, think an insurance payout isn’t fair, or be worried about their mortgage.
You will be responsible for:
- Investigating complaints about either Insurance, Pensions, Mortgages or Investment products.
- Managing your caseload effectively to reach targets.
- Managing relationships with our customers - both consumers and financial businesses.
- Examining evidence to get to the heart of each complaint.
- Weighing up all sides of a story and assessing the relevant rules and regulations to make fair and reasonable decisions.
- Communicating with empathy - listening carefully to both sides, asking the right questions and using sound judgement.
- Communicating your findings clearly, explaining what you think and why through a clear and structured written response.
Location: Remote working, 1 day every 8 weeks working from an office in Edinburgh.
Hours: We have both full time (35 hours per week) and part time (28 hours per week) roles available. You will have the flexibility to agree a working pattern with your manager, covering the 'core part' of the day - such as 9am - 5pm, 8am - 4pm or 10am - 6pm.
Salary: £31,000 pa + excellent benefits, including but not limited to:
- An cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.
- 25 days annual leave + bank holidays and the option to buy extra or sell days.
- Private medical insurance.
- Non-contributory pension (up to 12% of your salary).
Contract type: 18 month FTC.
Why choose Adecco? We will support you in a multitude of ways throughout your journey including but not limited to expert interview preparation advice, CV writing support, access to a wide range of job opportunities and aftercare once you have started your new role.
Investigator in Edinburgh employer: Adecco
As an independent, not-for-profit organisation, our client offers a unique opportunity for Investigators to engage in meaningful work that directly impacts the lives of consumers and businesses alike. With a flexible remote working arrangement and a supportive culture that prioritises employee well-being, you will benefit from excellent perks such as generous annual leave, private medical insurance, and a non-contributory pension scheme. Join a team that values empathy and fairness, while also providing opportunities for professional growth and development in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Investigator in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend virtual events. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Prepare for interviews by practising common questions related to investigations. Think about how you would handle specific complaints and be ready to share your thought process. We want you to shine!
✨Tip Number 3
Showcase your empathy skills during interviews. Remember, as an Investigator, you'll need to communicate with both consumers and businesses. Share examples of how you've handled sensitive situations in the past.
✨Tip Number 4
Apply through our website for the best chance at landing that Investigator role! We’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Investigator in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Investigator role. Highlight your relevant experience in investigating complaints and managing relationships, as this will show us you understand what we're looking for.
Showcase Your Empathy:Since communication with empathy is key in this role, share examples in your application that demonstrate your ability to listen and understand different perspectives. We want to see how you can connect with both consumers and financial businesses.
Be Clear and Structured:When writing your application, keep it clear and structured. Use headings and bullet points where necessary to make it easy for us to read. This reflects the way you'll need to communicate your findings in the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you understand the financial products you'll be investigating, like insurance and mortgages. Brush up on relevant regulations and common complaints to show you’re well-prepared and knowledgeable.
✨Show Empathy
Since the role involves dealing with sensitive complaints, practice how to communicate with empathy. Think about how you would feel in the consumer's shoes and prepare examples of how you've handled similar situations in the past.
✨Master Your Caseload Management
Be ready to discuss how you manage multiple cases effectively. Have a strategy in mind for prioritising tasks and meeting targets, as this will demonstrate your organisational skills and ability to handle pressure.
✨Communicate Clearly
Prepare to explain your thought process clearly and concisely. Practice structuring your responses so that they are easy to follow, especially when discussing your findings or decisions during the interview.
