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- Tasks: Provide top-notch admin support and customer service for key life events.
- Company: Join a supportive public sector team at East Sussex County Council.
- Benefits: Earn £13.47 per hour with 37 hours a week, Monday to Friday.
- Other info: Opportunity for growth in a dynamic environment with travel across multiple locations.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in administration and customer service, plus strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Adecco are recruiting on behalf of a Local Authority for 5 Administrators to join the Registration Service on a temporary basis.
Contract Details:
- Type: Temporary (initially for 6 months)
- Pay: £13.47 per hour PAYE
- Hours: 37 hours per week, Monday - Friday
- Location: Eastbourne Register Office (main base with travel to multiple locations)
- Working Arrangements: Office-based role with travel required across Lewes, Hastings, Eastbourne and Crowborough registration offices in line with service needs
About the Role
East Sussex County Council's CET Registration Service is seeking Business Administrators to provide high-quality administrative and customer support within its registration offices. The Registration Service supports residents during key life events including births, deaths, marriages, civil partnerships and citizenship ceremonies. This role is central to the smooth running of both frontline and back-office functions, supporting Registrars and Registration Receptionists with a range of non-statutory administrative and customer service duties.
Key Responsibilities:
- Act as a first point of contact for customers by phone, email and in person
- Provide accurate, sensitive and professional information to members of the public
- Handle a high volume of telephone enquiries and adapt communication styles to customer needs
- Book and manage appointments using local booking systems
- Take card payments over the phone and in person
- Reconcile transactions and maintain accurate financial records
- Support registration and ceremony administration
- Provide comprehensive administrative support including:
- Correspondence
- Data entry
- Scanning
- Filing
- Report collation
Requirements:
- Proven administration and customer service experience within a public-facing environment
- Confidence handling telephone enquiries, appointment booking and payments
- Strong attention to detail and accuracy
- Ability to manage competing priorities effectively
- Excellent communication skills and emotional resilience
- Good working knowledge of Microsoft Office
- Willingness and ability to work across multiple office locations
- Ideally hold a Full UK Driving Licence to support travel between offices
This is an excellent opportunity to join a busy and supportive public sector team providing vital services to the local community.
If you have the skills for this role, please apply. If your CV is shortlisted, an Adecco colleague will be in touch.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Administrator in Eastbourne employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the public sector. A friendly chat can lead to insider info about job openings that aren’t advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the Registration Service and think about how your skills match their needs. Practise common interview questions and be ready to showcase your customer service experience.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they want in an Administrator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator in Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrator role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves handling enquiries and providing information.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes tracking your application super easy for you!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator in the Registration Service. Familiarise yourself with the key tasks like handling enquiries, managing appointments, and providing customer support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with the public, be prepared to discuss your previous customer service experiences. Think of specific examples where you handled difficult situations or provided exceptional service. This will show that you can adapt your communication style to meet customer needs.
✨Demonstrate Attention to Detail
As an Administrator, accuracy is crucial. Be ready to talk about how you ensure precision in your work, whether it’s through data entry or financial record-keeping. You might even want to mention any tools or methods you use to maintain high standards in your administrative tasks.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. For example, how would you handle a high volume of phone enquiries? Practising your responses to these types of questions can help you feel more confident and articulate during the interview.