At a Glance
- Tasks: Diagnose housing repairs and manage the repair process for residents.
- Company: Join a leading organisation focused on social housing and community support.
- Benefits: Competitive hourly rate, full-time hours, and potential for contract extension.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives through effective repairs and customer service.
- Qualifications: Experience in contact centres and social housing repairs is essential.
The predicted salary is between 22.5 - 27.5 £ per hour.
Location: Ealing, West London, W5 2HL - Full Time Office Based
Hourly rate: £22.02 PAYE / £28.71 Umbrella
Contract Length: 6-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 9am-5pm, 35 hours
ASAP Start
About the Role
We are seeking an experienced Technical Repairs Support Officer to provide a technically informed and customer-focused service for residents reporting housing repairs. You will use your repairs diagnostic knowledge to accurately identify issues, raise and allocate repair jobs, liaise with contractors, and ensure repairs are progressed efficiently from initial contact through to completion. This is a fantastic opportunity for someone with a background in social housing repairs and contact centre operations, who can combine excellent customer service skills with strong technical knowledge.
Key Responsibilities
- Diagnose and assess housing repair issues through effective questioning and technical knowledge.
- Raise, record and allocate repair jobs to the appropriate contractors or technical teams.
- Monitor repair progress and support the management of work in progress.
- Manage and reconcile variation orders and maintain accurate records.
- Communicate clearly with residents, providing updates and explanations throughout the repair process.
- Support complaint resolution and deliver excellent customer service.
- Work collaboratively with surveyors, contractors and internal stakeholders to achieve positive outcomes for residents.
Essential Skills & Experience
- Contact Centre experience
- Social Housing Repairs Diagnostics experience
- Strong customer service and communication skills
- Experience diagnosing repairs and allocating works orders
- Ability to explain technical information in a clear and accessible way
- Strong problem-solving skills and attention to detail
- Experience using housing management, repairs or telephony systems
- Ability to manage multiple priorities in a fast-paced environment
What We're Looking For
The ideal candidate will have previous experience within a social housing repairs environment and be confident handling resident enquiries, diagnosing repair issues.
Technical Repairs Support Officer in Ealing employer: Adecco
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