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For Companies At a Glance
- Tasks: Be the first point of contact for support and advice, helping vulnerable children.
- Company: Join Ealing Council's Children's Integrated Response Service, making a real difference.
- Benefits: Competitive hourly rate, hybrid working, and potential for contract extension.
- Why this job: Make an impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for professional growth and development.
Location: Ealing, West London, Hybrid working after training (3 days office / 2 days remote)
Hourly rate £20.96 PAYE / £27.89 Umbrella
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start
About the Role
Ealing Council's Children's Integrated Response Service (ECIRS) is the vital first point of contact for professionals and members of the public seeking support, information, or raising concerns about a child. We are looking for a committed Information & Advice Coordinator to join our frontline team and help ensure each enquiry receives the right response, at the right time.
In this role, you will provide high-quality, impartial customer service, manage sensitive information, and work closely with key safeguarding partners such as the Child Abuse Investigation Team (CAIT) and MASH police teams. Your work will help protect vulnerable children and support positive outcomes across the community.
What You’ll Be Doing
- Acting as the first point of contact for calls and emails coming into ECIRS, offering clear information, advice, and direction.
- Making initial assessments of children and families' needs and risks, referring or signposting appropriately.
- Processing and prioritising police reports, Missing Young People notifications, and Probation updates.
- Liaising with internal social work teams and external partners to support multi-agency safeguarding decisions.
- Accurately gathering, recording and managing case information using Mosaic and other systems.
- Producing performance data, reports, and supporting audit and quality assurance processes.
- Contributing to continuous service improvement, including preparation for Ofsted and internal audits.
- Handling sensitive, and sometimes distressing, situations with professionalism and empathy.
- Supporting induction processes, administrative tasks, and assisting colleagues across the service.
- Ensuring compliance with GDPR, equalities, and safeguarding requirements at all times.
Essential skills & abilities
- Excellent interpersonal and communication skills (telephone, written and face-to-face).
- Strong customer service experience, ideally supporting individuals in distress or vulnerable situations.
- Ability to handle sensitive information with discretion and professionalism.
- Confident IT skills, especially Word, Excel, PowerPoint, and accurate data inputting.
- Ability to prioritise workloads, work independently, and meet deadlines.
- Good numeracy and literacy skills, including the ability to produce clear reports.
- Understanding of the principles of good customer care.
Essential experience & qualifications
- Experience working in a customer-focused environment.
- Experience interacting with diverse and multi-cultural communities.
- Experience drafting written responses and managing enquiries.
- GCSE English (or equivalent).
- Proven IT proficiency.
Information and Advice Coordinator (Children\'s Team) in Ealing employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Advice Coordinator (Children\'s Team) in Ealing
✨Tip Number 1
Get to know the company! Research Ealing Council and their Children's Integrated Response Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with vulnerable individuals, it’s crucial to demonstrate empathy and clarity. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Children's Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Information and Advice Coordinator (Children\'s Team) in Ealing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Information and Advice Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction, emphasise your excellent interpersonal and communication skills. Share examples of how you've successfully handled sensitive situations or provided support in previous roles.
Be Professional and Empathetic: In your application, convey your ability to handle sensitive information with discretion and professionalism. We want to see that you can approach distressing situations with empathy, so don’t shy away from sharing relevant experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t miss out on this opportunity!
How to prepare for a job interview at Adecco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Information and Advice Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as handling sensitive information and liaising with safeguarding partners. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer service, prepare examples from your past experiences where you've successfully supported individuals in distress or vulnerable situations. Be ready to discuss how you handled those situations with empathy and professionalism, as this will be crucial for the interviewers.
✨Demonstrate Your IT Proficiency
As the job requires confident IT skills, especially in Word, Excel, and PowerPoint, be prepared to discuss your experience with these tools. You might even want to bring along a portfolio showcasing any reports or data you've managed in the past, which can highlight your ability to produce clear documentation and manage case information effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle sensitive situations. Think about how you would approach initial assessments of children and families' needs and risks. Practising your responses to these types of questions will help you feel more confident and articulate during the interview.
