At a Glance
- Tasks: Support Housing Benefit claims and deliver excellent customer service in a dynamic team.
- Company: Join a proactive team in Croydon with a hybrid working model.
- Benefits: Competitive hourly rate, flexible working, and potential for contract extension.
- Other info: Fast-paced environment with opportunities for teamwork and personal growth.
- Why this job: Make a real difference by helping vulnerable residents navigate housing benefits.
- Qualifications: Experience in Housing Benefit administration and strong communication skills required.
The predicted salary is between 43600 - 58000 £ per year.
Location: Croydon - Hybrid working, 2-3 days Office
Hourly rate £20.96 PAYE / £27.33 UMB Per Hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start
About the Role
We are seeking a proactive and highly organised Business Support Officer to join our dynamic team. In this role, you will play a key part in supporting Housing Benefit administration, delivering excellent customer service, and ensuring efficient day-to-day operational support across the service. This is a fast-paced, customer-focused position where attention to detail, strong communication skills, and the ability to work collaboratively are essential.
Key Responsibilities
- Support customers in completing Housing Benefit claims accurately, ensuring all necessary information and documentation is gathered.
- Proactively engage with clients, including making outbound calls to progress claims and resolve queries.
- Provide sensitive and professional support to vulnerable residents, including those in temporary accommodation.
- Process high volumes of administrative work, including indexing and managing incoming post.
- Maintain accurate records, ensuring all data is correctly logged and up to date.
- Liaise with external stakeholders, including Temporary Accommodation providers, to coordinate key handovers and transitions.
- Work collaboratively with colleagues across Business Support Services to ensure smooth service delivery.
About You
- Housing Benefit knowledge: Experience in Housing Benefit administration or similar environments.
- Excellent communication skills: Confident in communicating with a wide range of customers, including making outbound calls and handling sensitive conversations.
- Strong interpersonal skills: Able to work with empathy, patience, and professionalism when supporting vulnerable individuals.
- Teamwork and collaboration: Comfortable working in a team environment and contributing to shared goals.
- Organisation and accuracy: Skilled at managing high workloads with strong attention to detail.
- Stakeholder engagement: Experience working with external partners and service providers.
- ICT proficiency: Competent in Microsoft Office and internal systems for data processing and record-keeping.
- Time management and prioritisation: Able to balance competing demands and meet deadlines in a fast-paced environment.
Business Support Officer (Housing Benefit) in Ealing employer: Adecco
Join our vibrant team in Croydon as a Business Support Officer, where you will enjoy a supportive work culture that values collaboration and professional growth. With hybrid working options, competitive pay, and the opportunity to make a meaningful impact on the lives of vulnerable residents, this role offers not just a job, but a chance to contribute to your community while developing your skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer (Housing Benefit) in Ealing
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and helps you figure out if the role is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our awesome team!
We think you need these skills to ace Business Support Officer (Housing Benefit) in Ealing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Housing Benefit administration and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Business Support Officer role. Be sure to mention your strong communication skills and any experience with vulnerable residents.
Show Off Your Organisation Skills:Since this role requires managing high volumes of work, give examples in your application of how you’ve successfully handled multiple tasks before. We love seeing candidates who can juggle priorities like pros!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Housing Benefit Stuff
Make sure you brush up on your knowledge of Housing Benefit administration. Familiarise yourself with the key processes and common challenges faced in this area. Being able to discuss specific scenarios or regulations will show that you're not just interested, but well-informed.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. You might want to prepare for questions about how you would handle sensitive conversations or difficult clients. Role-playing with a friend can help you feel more at ease.
✨Demonstrate Team Spirit
This position requires collaboration, so be ready to share examples of how you've worked effectively in a team before. Think about times when you contributed to shared goals or supported colleagues, and be prepared to discuss these experiences during the interview.
✨Organise Your Thoughts
With the fast-paced nature of the job, it's crucial to showcase your organisational skills. Prepare to talk about how you manage your time and prioritise tasks, especially when dealing with high workloads. Having a few strategies in mind will help you impress the interviewers.
