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- Tasks: Engage with customers via live chat and email, resolving inquiries and complaints.
- Company: Join a leading organization in the service industry focused on customer satisfaction.
- Benefits: Enjoy full training, a supportive environment, and flexible work options including remote work on weekends.
- Why this job: Be part of a dynamic team dedicated to exceptional service for Dutch-speaking customers.
- Qualifications: Fluency in Dutch and English, strong communication skills, and problem-solving abilities required.
- Other info: Immediate start available; shifts include weekends with pay at £12.00 per hour.
Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced environment and enjoy providing excellent customer service? Our client, a leading organisation in the service industry, is seeking a talented individual to join their team as a Live Chat Agent . Fluency in Dutch is required for this role. Responsibilities: Respond to live chat and email inquiries from customers and clients regarding delivery requests, item faults, and complaints. Demonstrate confidence in handling various issues and conducting thorough investigations to resolve problems effectively. Provide prompt and accurate information, ensuring customer satisfaction and maintaining a high level of professionalism. Support Dutch-speaking customers with clear and concise communication. Requirements: Fluency in Dutch (both written and verbal) is required. Excellent written and verbal communication skills in English, with a keen attention to detail. Strong problem-solving abilities and the capacity to remain calm under pressure. Ability to work effectively in a shift pattern of 5 over 7 days, with shifts predominantly from 9 am to 5 pm, but may also include shifts from 8 am – 4 pm and 11 am – 7 pm. Please note, this will involve weekend shifts. Must be a team player and able to collaborate effectively with colleagues. We offer: Full training to equip you with the skills and knowledge required for the role. A dynamic and supportive working environment. Details: Location : Manchester city centre during the week (Work from home if working a weekend). Pay : £12.00 per hour. Immediate start . If you thrive in a customer-focused role and are passionate about delivering outstanding service, especially to Dutch-speaking customers, our client wants to hear from you Join their team as a Live Chat Agent and become part of a team dedicated to providing exceptional customer experiences
Dutch Speaking Live Chat Agent employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Live Chat Agent
✨Tip Number 1
Make sure to familiarize yourself with common customer service scenarios, especially those related to delivery requests and complaints. This will help you respond confidently and effectively during the live chat.
✨Tip Number 2
Practice your Dutch communication skills by engaging in conversations or role-playing scenarios with friends or family. This will enhance your fluency and prepare you for real-time interactions with customers.
✨Tip Number 3
Research the company and its values to understand their approach to customer service. This knowledge will allow you to align your responses with their expectations and demonstrate your commitment to their mission.
✨Tip Number 4
Be prepared to discuss your problem-solving strategies during the interview. Think of specific examples where you've successfully resolved issues under pressure, as this will showcase your ability to thrive in a fast-paced environment.
We think you need these skills to ace Dutch Speaking Live Chat Agent
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in Dutch and English in both your CV and cover letter. Provide examples of how you've used these skills in previous roles, especially in customer service settings.
Showcase Problem-Solving Abilities: Include specific instances where you successfully resolved customer issues or complaints. This will demonstrate your problem-solving skills and ability to remain calm under pressure.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'customer satisfaction', 'communication skills', and 'team player' to align your application with what the company is looking for.
Express Enthusiasm for Customer Service: In your cover letter, convey your passion for providing excellent customer service. Share why you enjoy helping customers and how you can contribute to a positive experience for Dutch-speaking clients.
How to prepare for a job interview at Adecco
✨Showcase Your Language Skills
Since fluency in Dutch is a must, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in Dutch to show your confidence and proficiency.
✨Highlight Problem-Solving Examples
Think of specific instances where you've successfully resolved customer issues. Share these examples to illustrate your problem-solving abilities and how you remain calm under pressure.
✨Emphasize Communication Skills
Effective communication is key for this role. Be ready to discuss how you ensure clarity and professionalism in your interactions, both in Dutch and English.
✨Demonstrate Team Spirit
As a team player, it's important to convey your ability to collaborate with colleagues. Share experiences that highlight your teamwork skills and how you contribute to a positive work environment.
