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- Tasks: Lead service design and transition projects in a dynamic Facilities Management environment.
- Company: Join a vibrant team at Southern Water, part of Adecco.
- Benefits: Enjoy flexible hybrid working, competitive salary, and comprehensive benefits.
- Other info: Inclusive workplace with opportunities for professional development.
- Why this job: Make a real impact on service delivery while growing your career.
- Qualifications: Experience in ITIL practices and service design/transition activities required.
Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water.
Location: Hybrid working (Highly flexible, UK-based - Durrington office attendance periodically)
Contract Type: Permanent
Salary: £42,000 - £62,500 + 5% bonus + benefits
Are you passionate about service design and eager to lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team! If you thrive in a collaborative environment and are ready to make a significant impact, this is the role for you!
Key Responsibilities:
As the Service Design and Transition Manager, you will play a pivotal role in:
- Service Design Activities (40% of your time):
- Defining roles and responsibilities throughout the project lifecycle.
- Reviewing gathered requirements and consulting with teams to ensure achievability.
- Collaborating with support teams to scope high-level support and understand ongoing resource needs.
- Developing the Total Cost of Ownership (TCO) for services.
- Creating and maintaining the Service Design Package, ensuring alignment with business objectives and operational requirements.
- Participating in design reviews to validate service readiness.
- Delivering and governing the end-to-end Service Transition process for allocated projects.
- Acting as the key point of contact between Project Managers and stakeholders, ensuring alignment of service requirements.
- Identifying and mitigating risks related to service delivery, contributing to the Project and Risk register.
- Coordinating Internal Service Acceptance Boards (SAB) and managing the Acceptance into Service (AIS) process.
What We're Looking For:
To excel in this role, you should possess:
- Strong understanding of ITIL practices, particularly in Service Design, Transition, and Operations.
- Proven experience in delivering service design and transition activities within IT Projects.
- Expertise in developing Service Support Models, SLAs, OLAs, and process workflows.
- Excellent stakeholder management, communication, and facilitation skills.
- Strong problem-solving and organizational abilities, with familiarity in project governance and RAID management.
Why Join Us?
Joining our client means you'll be part of a vibrant and innovative team. Here are some of the perks that come with the role:
- Flexible hybrid working arrangements to promote work-life balance.
- Opportunities for professional development and career growth.
- Engaging team culture focused on collaboration and innovation.
- Comprehensive benefits package to support your well-being.
If you're ready to take your career to the next level and make a real difference in service design and transition, we want to hear from you!
How to Apply:
Send your CV and a brief cover letter outlining your relevant experience. Don't miss out on this exciting opportunity to shape the future of service delivery within Facilities Management!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Service Design and Transition Manager in Durrington employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager in Durrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service design and transition processes, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with ITIL practices and service delivery can benefit the team. A confident and clear presentation of your skills can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Design and Transition Manager in Durrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design and Transition Manager role. Highlight your experience with ITIL practices and service design activities, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter should be more than just a summary of your CV. Use it to tell us why you're passionate about service design and how your skills align with our needs. Be specific about your achievements!
Showcase Your Stakeholder Management Skills: Since stakeholder management is key in this role, make sure to include examples of how you've successfully communicated and collaborated with different teams in your previous roles. We want to see your interpersonal skills shine!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially around Service Design and Transition. Be ready to discuss how you've applied these principles in past projects, as this will show your understanding and expertise in the field.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders in previous roles. Highlight your communication and facilitation skills, as these are crucial for the Service Design and Transition Manager position.
✨Demonstrate Problem-Solving Prowess
Think of specific challenges you've faced in service design or transition and how you overcame them. This will illustrate your strong problem-solving abilities and organisational skills, which are key for this role.
✨Align with Company Values
Research Southern Water and understand their values and culture. Be prepared to discuss how your personal values align with theirs, as this will show that you're not just a fit for the role, but also for the team.