At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with empathy and professionalism.
- Company: Join one of the UK’s leading retailers committed to bettering customer experiences.
- Benefits: Competitive pay, flexible hybrid working, and ongoing contract.
- Other info: Full-time role with opportunities for growth and teamwork.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Passion for customer service, excellent communication, and basic IT skills required.
The predicted salary is between 25000 - 30000 € per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Our client is one of the UK’s leading retailers, committed to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals to join us in creating delightful experiences for their valued customers.
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)
Pay:
- Pay Rate: £12.10
- Enhanced: £14.15 (hours worked 20:00 - 23:00)
- Overtime: £18.15 (bank holidays)
Hours: Full time, 5 days, 35 hours per week, including weekend working. Shifts between the hours of 13:00 and 23:00. Duration: Ongoing contract.
What You’ll Do:
- Provide outstanding service to customers over the phone, handling their queries, concerns, and feedback with empathy and professionalism.
- Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
- Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
- Utilise state‑of‑the‑art systems and tools to efficiently process customer requests and maintain accurate records.
- Collaborate with team members and other departments to provide seamless customer support and satisfaction.
- Follow the Business Code of Conduct and always act with integrity and due diligence.
Qualifications:
- Genuine passion for delivering exceptional customer service.
- Excellent communication skills and a friendly, approachable demeanour over the phone.
- Basic IT skills, with ability to learn new systems and use Microsoft Office.
- Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
- Problem‑solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
- Flexibility to work various shifts, including weekends and evenings.
Call Centre - Customer service advisor in Dundee employer: Adecco
Join a leading UK retailer that prioritises exceptional customer service and community engagement, offering a dynamic work environment in Dundee with flexible hybrid working options. Enjoy competitive pay rates, ongoing training, and opportunities for personal growth while being part of a team dedicated to creating delightful customer experiences. With a strong commitment to sustainability and employee well-being, this company is an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre - Customer service advisor in Dundee
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries over the phone, try role-playing with a friend or family member. This will help you get comfortable with responding to different types of customer concerns.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and delivering exceptional customer service.
We think you need these skills to ace Call Centre - Customer service advisor in Dundee
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you genuinely care about delivering exceptional service.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight relevant experience and skills that match what we're looking for in a Customer Service Advisor. Use keywords from the job description to make it clear that you're a great fit for our team!
Be Professional Yet Approachable:When writing your cover letter or any application materials, strike a balance between professionalism and friendliness. We want to see your personality shine through while still maintaining a level of professionalism that reflects our commitment to customer service.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to provide all the necessary information in one go. Plus, it shows us that you're proactive and keen to join our team!
How to prepare for a job interview at Adecco
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved complaints or went above and beyond for a customer. This will demonstrate your passion for helping others and your ability to handle challenging situations.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers in the same way.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during your interview. These are common in customer service interviews to assess how you would handle real-life situations. Stay calm, think on your feet, and remember to use empathy and problem-solving skills in your responses.
