At a Glance
- Tasks: Lead housing and customer services, ensuring inclusivity and high quality.
- Company: Look Ahead, a mission-driven organisation focused on safe and dignified living.
- Benefits: Competitive salary, inclusive culture, and opportunity for transformation.
- Other info: Join a collaborative executive team and drive impactful change.
- Why this job: Make a real difference in housing while leading a passionate team.
- Qualifications: Strong leadership experience in supported housing and sector knowledge.
The predicted salary is between 57000 - 76000 £ per year.
Director of Housing & Customer Services in City of London employer: Adecco
Look Ahead is an exceptional employer that prioritises inclusivity and a customer-first approach in the housing sector. Located in the vibrant area of Kings Cross, London, we offer a collaborative work culture where your leadership can drive meaningful change and innovation. With a strong focus on employee growth and a commitment to transparency, you will have the opportunity to shape our services while being part of a mission-driven organisation dedicated to making a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Housing & Customer Services in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Look Ahead or similar organisations. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for interviews by diving deep into Look Ahead's mission and values. Think about how your experience aligns with their goals, especially around customer service and inclusivity. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the latest opportunities and resources to help you land that dream job in housing and customer services.
We think you need these skills to ace Director of Housing & Customer Services in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director of Housing & Customer Services role. Highlight your relevant experience in supported housing leadership and how it aligns with Look Ahead's mission. We want to see how you can make a real difference!
Showcase Your Leadership Skills:This is a pivotal leadership role, so don’t hold back on showcasing your leadership experience. Share specific examples of how you've led teams or projects that improved customer services or housing strategies. We love to see your impact in action!
Emphasise Customer Focus:Since the role is all about embedding the customer voice, make sure to highlight any experience you have in co-production or customer engagement. We’re looking for someone who truly understands the importance of putting customers first in service delivery.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you have a solid understanding of Look Ahead's mission and values. Familiarise yourself with their housing strategy and customer service approach. This will show that you're genuinely interested in the role and can align your leadership style with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your leadership in supported housing. Highlight how you've successfully implemented customer-first strategies and improved services. Use data and feedback to back up your achievements, as this aligns with their focus on continuous improvement.
✨Emphasise Collaboration
Since the role involves working with various teams, be ready to discuss how you've fostered collaboration in previous positions. Share instances where you've embedded customer voices into service design and how you’ve led teams towards high performance through a culture of learning.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the sector and the challenges Look Ahead faces. Inquire about their current initiatives or future plans for customer engagement. This not only shows your interest but also your strategic thinking regarding the role.
