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- Tasks: Be the go-to person for customer support, resolving IT issues and enhancing user experience.
- Company: Join a dynamic team in Crewe focused on delivering top-notch IT support.
- Benefits: Competitive salary, benefits package, and hands-on experience in a tech-driven environment.
- Why this job: Make a real difference by helping customers and solving their tech challenges daily.
- Qualifications: Strong communication skills and a knack for problem-solving in IT.
- Other info: Onsite role with opportunities for growth in a fast-paced setting.
The predicted salary is between 32000 - 48000 £ per year.
Onsite / Desktop Support Engineer x2 Crewe (Service Now, SCCM and Intune) 40-42,000 + Benefits - on site 5 days a week.
You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents. The role will be onsite five days a week in Crewe.
Your role:
- First point of contact for customers, delivering the highest level of customer service and engagement.
- Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
- Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's).
- Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now, SCCM and Intune.
- Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).
- Requirement to drive between sites and provide hands-on support.
Skills:
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels.
- Ability to work within a busy environment and can work calmly under pressure.
- Critical thinking and problem-solving skills, with an ability to think outside the box.
- Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite.
- Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals.
- Strong documentation capability with an eye for detail and relevant experience of manufacturing sector would be advantageous.
Desktop Support Engineer x2 Crewe (Intune / SCCM) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer x2 Crewe (Intune / SCCM)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about common issues users face and how you'd resolve them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Don’t forget to highlight your technical skills! Make sure you can talk about your experience with Service Now, SCCM, and Intune. Be ready to share specific examples of how you've used these tools to solve problems in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Desktop Support Engineer x2 Crewe (Intune / SCCM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Service Now, SCCM, and Intune, as well as any customer service skills that show you can engage effectively with clients.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've resolved incidents or improved customer satisfaction in previous positions.
Show Off Your Technical Skills: Don’t forget to showcase your technical know-how! Include details about your experience with Microsoft Windows OS, Microsoft 365, and any relevant IT hardware management. This will help us see your fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Service Now, SCCM, and Intune. Be ready to discuss how you've used these tools in past roles or projects. If you can share specific examples of incidents you've resolved using these technologies, it’ll show you’re not just familiar but experienced.
✨Customer Service is Key
Since you'll be the first point of contact for customers, practice your communication skills. Think about how you would handle difficult situations or irate customers. Prepare some scenarios where you successfully turned a negative experience into a positive one, highlighting your customer service skills.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your critical thinking abilities. Think of a time when you faced a challenging technical issue and how you approached solving it. Be ready to explain your thought process and the steps you took to resolve the problem, as this will showcase your analytical skills.
✨Documentation Matters
Since strong documentation capability is mentioned in the job description, come prepared with examples of how you've created or improved knowledge base articles or documentation in previous roles. This will highlight your attention to detail and your understanding of its importance in IT support.