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For Companies At a Glance
- Tasks: Provide top-notch IT support for hardware, software, and connectivity issues in a vibrant London office.
- Company: Join a dynamic team in the heart of London, focused on innovative tech solutions.
- Benefits: Competitive daily rate, flexible working environment, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement and skill development.
- Why this job: Be the go-to tech guru, solving problems and making a real difference every day.
- Qualifications: 3+ years in desktop support, with skills in Microsoft 365 and Citrix VDI.
The predicted salary is between 48000 - 48000 ÂŁ per year.
Rate: 200 (A day)
Location: London (Liverpool Street)
Duration: 3 Months (Initially)
IR35: Outside
Key Responsibilities
- Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner.
- Provide end‑user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting sessions and application issues via Citrix Director.
- Manage end‑user onboarding and off‑boarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID.
- Maintain and manage hardware inventory, printers, and AV equipment across the London office.
- Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning.
- Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required.
- Support video conferencing and collaboration tools, including Zoom and other AV systems.
- Log, track, and resolve tickets using the organization’s Jira ticketing system.
- Communicate software and security best practices to end users at varying levels of technical ability.
- Adhere to business continuity protocols and change control processes when implementing changes to the environment.
- Liaise with third‑party hardware and software vendors as needed to resolve escalated issues.
Required Qualifications
- 3+ years of hands‑on desktop support experience in a Microsoft 365 and virtualized environment.
- Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI).
- Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications.
- Experience with Active Directory and/or Microsoft Entra ID for user and device management.
- Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN.
- Confident communicator with the ability to support users of all technical backgrounds.
- Strong problem‑solving skills with a methodical and customer‑focused approach.
- Understanding of Jira processes, including incident management and change control.
Preferred Qualifications
- Experience with Zoom administration and enterprise video conferencing systems.
- Familiarity with macOS support in a mixed‑OS environment.
- Experience using Citrix Director for session monitoring and troubleshooting.
- Knowledge of Bloomberg terminal support and administration.
- Previous experience in financial services or professional services environments.
Desktop Support Analyst - London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst - London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in desktop support. They might know of openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for interviews by brushing up on common desktop support scenarios. Think about how you'd troubleshoot issues in a Citrix VDI environment or manage user accounts in Active Directory. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Desktop Support Analyst - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support, especially in Microsoft 365 and VDI environments. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Analyst role. Share specific examples of how you've tackled similar challenges in the past, and let your personality come through.
Show Off Your Problem-Solving Skills: In your application, highlight your problem-solving abilities. We love candidates who can think on their feet, especially when it comes to troubleshooting network issues or supporting users with varying technical skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Citrix VDI, and Windows desktop environments. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience.
✨Show Off Your Communication Skills
As a Desktop Support Analyst, you'll be dealing with users of all technical backgrounds. Practice explaining complex tech concepts in simple terms. This will demonstrate your ability to communicate effectively and support users confidently.
✨Familiarise Yourself with Jira
Since you'll be logging and tracking tickets using Jira, it’s crucial to understand its processes. Brush up on incident management and change control protocols so you can speak knowledgeably about how you’ve used it in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like network troubleshooting or user onboarding. Think through your past experiences and prepare examples that highlight your problem-solving skills and customer-focused approach.