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For Companies At a Glance
- Tasks: Support Non-Trading operations, resolve incidents, and assist users with tech issues.
- Company: Join a dynamic social network company focused on innovation and inclusivity.
- Benefits: Enjoy competitive pay, a collaborative environment, and opportunities for growth.
- Why this job: Perfect for problem-solvers who thrive in fast-paced settings and love tech support.
- Qualifications: Ideal candidates have an Associate Degree and experience with Windows and market data tools.
- Other info: This is a 12-month contract role based in London with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Location: London
Duration: 12-Month Contract
Rate: Competitive
Why Join Us?
We are seeking a skilled Desktop Support Engineer to join our customer-facing team in London. You will play a crucial role in supporting our Non-Trading operations, interacting with users both onsite and remotely. This is an exciting opportunity to provide high-level support for executives, assist with system issues, and work alongside technology partners to implement impactful solutions. If you thrive in a dynamic, fast-paced environment, enjoy problem-solving, and have a passion for delivering exceptional technical support, this role is for you!
Key Responsibilities:
- Act as a key contact for escalations and service desk enquiries
- Manage and resolve high-severity business-impacting incidents
- Collaborate with engineering teams to improve processes and applications
- Review and update system documentation to ensure accuracy
- Provide executive support and assist users with accessibility needs
- Diagnose, analyze, and fix software/system faults
- Liaise with technology partners and vendors
- Maintain awareness of technology risks and their business impact
- Assist with system-related activities (IMAC)
- Follow the remote support model to ensure seamless service delivery
- Proficiency in PC/Laptop/Virtual Terminal support (Windows 10)
- Experience with Windows Office Suites and core application suites
- Market Data troubleshooting, including Reuters Eikon and Bloomberg
- Mobile/Remote connectivity support (e.g., Blackberry, iPhone, iPad, VPN, RemotePC)
Desirable Qualifications:
- Associate Degree (preferred)
- Industry or role-specific experience
- Microsoft Certifications (MCSE/MCSA/MCP)
To be considered, candidates will ideally show evidence of the above in their CV. Please click the "apply" button.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion; we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Desktop Engineer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 and market data tools like Reuters Eikon and Bloomberg. Being able to discuss your experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in a customer-facing support role. Be prepared to share examples of how you've successfully resolved high-severity incidents or provided executive support, as this will show that you can handle the responsibilities of the position.
✨Tip Number 3
Network with professionals in the industry, especially those who work in desktop support or similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on troubleshooting techniques and common issues related to PC and laptop support. Being able to demonstrate your problem-solving skills in a practical scenario can set you apart from other candidates.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desktop Support Engineer role. Emphasise your proficiency in Windows 10, troubleshooting market data applications, and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical support and problem-solving. Mention specific examples of how you've successfully resolved high-severity incidents or improved processes in previous roles.
Highlight Key Responsibilities: In your application, refer to the key responsibilities listed in the job description. Discuss your experience managing service desk enquiries, providing executive support, and collaborating with engineering teams to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Desktop Support Engineer.
How to prepare for a job interview at Adecco
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role, especially around Windows 10 and Office Suites. Brush up on troubleshooting techniques for market data tools like Reuters Eikon and Bloomberg, as these will likely come up during your interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved high-severity incidents. Highlight your ability to think on your feet and how you collaborate with teams to implement solutions.
✨Understand the Company Culture
Research the company’s values and work environment. Be ready to explain how your personal values align with theirs, especially regarding inclusivity and teamwork, as they emphasise a diverse workplace.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to remote support or how they handle escalations.
