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- Tasks: Be the first point of contact for customer queries via phone and email.
- Company: Join a supportive, fully remote team at a leading employment consultancy.
- Benefits: Enjoy a competitive salary and the flexibility of remote work.
- Other info: Work independently while staying connected with a collaborative team.
- Why this job: Gain valuable experience in a fast-paced helpdesk environment while helping customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25500 - 25500 £ per year.
We are supporting the recruitment of a Customer Service / Helpdesk Advisor to join a virtual helpdesk team delivering high‑quality support across telephone and email channels. This role focuses on being a first point of contact, providing clear information, resolving queries where possible, and ensuring accurate records are maintained. The environment is fast‑paced and service‑driven, requiring a strong customer focus, attention to detail, and the ability to manage enquiries independently while working as part of a remote team.
This opportunity is well suited to individuals who enjoy customer interaction, are comfortable using multiple systems, and take pride in delivering a positive customer experience.
Key responsibilities- Acting as the first point of contact for customer enquiries via phone and email
- Providing clear, accurate, and timely information in line with agreed processes
- Recording all interactions accurately using internal systems and tools
- Managing a range of enquiries, resolving at first contact where appropriate and escalating when required
- Keeping customers informed about the progress of their enquiries
- Using helpdesk and telephony systems confidently and efficiently
- Maintaining a professional, empathetic, and customer‑focused approach at all times
- Working collaboratively with colleagues to support service delivery and improvements
- Experience in a customer service, helpdesk, or contact centre environment
- Confidence communicating with customers verbally and in writing
- Strong listening skills and the ability to understand and respond to different needs
- Comfortable working with IT systems and navigating multiple platforms
- Good organisation, attention to detail, and accurate record‑keeping
- Ability to work independently in a remote setting while staying connected to a wider team
- A proactive, reliable, and positive approach to work
- Fully remote working
- Competitive salary for a short‑term contract
- Clear structure and defined responsibilities
- Opportunity to build experience within a professional helpdesk environment
- Supportive, team‑based virtual setting
Contact Center Agent in Derby employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent in Derby
✨Tip Number 1
Get comfy with the tech! Since this role involves using multiple systems, make sure you’re familiar with common helpdesk software and telephony tools. A little practice can go a long way in making you feel confident during your interviews.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've handled customer queries in the past. Highlight your ability to resolve issues quickly and keep customers informed – that’s what they want to hear!
✨Tip Number 3
Stay connected! Even though the role is remote, it’s important to demonstrate your ability to work as part of a team. Talk about how you’ve collaborated with colleagues in previous roles, even if it was through virtual means.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site, so don’t hesitate to submit your details there. It shows initiative and gives us a chance to see your enthusiasm for the role right away.
We think you need these skills to ace Contact Center Agent in Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect how you'd communicate with customers. Remember, first impressions count!
Be Detail-Oriented: Attention to detail is key in this fast-paced environment. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their submissions are polished and professional, just like we do with our customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, it shows you're proactive and keen to join our remote team!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering a positive customer experience.
✨Familiarise Yourself with Common Tools
Since the role involves using helpdesk and telephony systems, it’s a good idea to get acquainted with common tools used in customer service. If you’ve used any specific software before, be prepared to discuss how you navigated those systems efficiently.
✨Practice Active Listening
During the interview, demonstrate your listening skills by responding thoughtfully to questions. Show that you can understand and address different needs, which is crucial for a Contact Center Agent. You might even want to practice with a friend or family member to refine this skill.
✨Show Your Team Spirit
Even though the position is remote, teamwork is still key. Be ready to talk about how you’ve collaborated with others in previous roles, especially in a virtual setting. Highlight your proactive approach and how you stay connected with your team while working independently.