At a Glance
- Tasks: Lead repairs and maintenance services, ensuring efficiency and customer satisfaction.
- Company: A forward-thinking organisation focused on operational excellence.
- Benefits: £65,000 salary, excellent benefits, and hybrid working options.
- Other info: Join a collaborative environment with opportunities for growth and development.
- Why this job: Make a real impact by leading high-performing teams in a vital service.
- Qualifications: Experience in repairs, maintenance, and strong leadership skills required.
Location: Dagenham (Hybrid Working)
Salary: £65,000 + benefits
The Opportunity
We're recruiting for a Head of Service to lead a critical repairs and maintenance function within a growing and forward-thinking organisation. This is a senior leadership role where you'll take ownership of operational delivery across repairs, planned maintenance, voids, disrepair, and compliance, ensuring services are safe, efficient, and customer-focused. If you're passionate about driving operational excellence, leading high-performing teams, and improving service outcomes, this is a fantastic opportunity to make a measurable impact.
Key Responsibilities
- Operational Leadership
- Lead the delivery of responsive repairs, planned maintenance, voids, disrepair and compliance services
- Ensure services are delivered efficiently, safely and in line with regulatory standards
- Monitor KPIs and drive continuous improvement across all service areas
- Oversee resource planning to ensure effective service delivery
- People Leadership & Culture
- Lead, develop and inspire multi-disciplinary operational teams
- Drive a high-performance, inclusive and accountable culture
- Lead workforce planning including recruitment, development and succession planning
- Stakeholder Management
- Build strong relationships with clients, contractors and internal teams
- Act as a senior point of contact for operational service delivery
- Ensure customer issues are resolved effectively with a focus on continuous improvement
- Commercial & Financial Oversight
- Manage operational budgets and ensure value for money and cost control
- Support business growth and service improvement initiatives
- Compliance & Risk
- Ensure full compliance with health & safety, statutory and regulatory requirements
- Manage risk and implement strong quality assurance processes
About You
We're looking for a strong operational leader with:
- Proven experience in repairs, maintenance, housing, or facilities management
- A track record of leading large operational teams in complex service environments
- Strong understanding of property compliance, H&S, and service delivery standards
- Experience managing budgets, performance, and KPIs
- Excellent stakeholder engagement and communication skills
- A continuous improvement mindset with the ability to drive change and performance
Experience within social housing, local authority or property maintenance sectors is highly desirable.
What's on Offer
- Salary of £65,000 with excellent benefit package
- Hybrid working (Dagenham-based with flexibility)
- Opportunity to lead a high-impact, essential service
- Work within a collaborative, values-driven environment
Apply Now
If you're ready to step into a senior leadership role where you can shape service delivery, lead teams, and drive real improvement, we'd love to hear from you.
Head of Service - Repairs and Maintenance in Dagenham employer: Adecco
Join a forward-thinking organisation in Dagenham as the Head of Service for Repairs and Maintenance, where you will lead a dedicated team in delivering essential services that prioritise safety and customer satisfaction. Enjoy a competitive salary of £65,000, hybrid working options, and a collaborative culture that fosters professional growth and continuous improvement. This role offers a unique opportunity to make a significant impact while working within a values-driven environment that supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service - Repairs and Maintenance in Dagenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to operational excellence and customer service. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams and driven performance improvements in past roles. Use specific examples that highlight your ability to inspire and manage diverse teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Service - Repairs and Maintenance in Dagenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the key responsibilities and skills mentioned in the job description. Highlight your experience in repairs, maintenance, and leading teams to show us you’re the perfect fit for this role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about operational excellence and how your leadership style aligns with our values. This is your chance to showcase your personality and enthusiasm!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive continuous improvement and manage budgets effectively. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Understand the key responsibilities outlined in the job description, especially around operational delivery and compliance. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully led teams in the past. Think about specific situations where you drove performance improvements or managed complex service environments. This will demonstrate your capability to lead multi-disciplinary teams effectively.
✨Engage with Stakeholders
Be ready to discuss how you've built strong relationships with clients and contractors in previous roles. Share specific examples of how you resolved customer issues and improved service outcomes. This shows you understand the importance of stakeholder management in this role.
✨Demonstrate a Continuous Improvement Mindset
Think of instances where you've implemented changes that led to better service delivery or cost control. Highlight your experience with KPIs and how you've used them to drive performance. This will resonate well with their focus on operational excellence and improvement.
