At a Glance
- Tasks: Manage customer orders, resolve queries, and support production planning.
- Company: Established manufacturing business with a strong reputation for quality and service.
- Benefits: Competitive salary, supportive team environment, and valuable experience.
- Other info: Fixed-term contract with potential for growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and operations.
- Qualifications: Experience in customer service, strong communication, and organisational skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: CF44 6AD (site-based)
Salary: £28,000 - £30,000
Hours: 40 per week (8:00am - 4:30pm, 30-minute unpaid break)
Contract: Fixed-term (maternity cover until approx. 31st October)
Adecco are delighted to be recruiting on behalf of our client for a Customer Care & Production Planning Coordinator to join their team on a fixed-term maternity cover contract. Our client is a well-established and growing manufacturing business, known for its strong reputation within its sector and commitment to delivering high-quality products and excellent customer service. They offer a supportive, team-focused environment where employees play a key role in driving operational success.
The Role
This is a varied and integral position combining customer service, order management, and production planning. You'll play a key role in ensuring customers receive an excellent service while supporting the smooth running of operations. Acting as the central point of communication, you'll liaise with customers, planning, procurement, and operations teams to keep orders moving, resolve issues quickly, and ensure plans remain on track.
Key Responsibilities
- Customer Care
- Manage customer orders from receipt through to delivery
- Handle customer queries and complaints, ensuring prompt resolution
- Produce accurate quotes, credits, and invoices
- Communicate any delays and manage customer expectations
- Monitor open orders and flag any risks to delivery targets
- Maintain price lists and system data
- Update logistics plans and internal reporting
- Production Planning
- Run stock reports and support demand planning
- Create and maintain production schedules
- Provide lead times for out-of-stock items
- Monitor daily plans and escalate potential delays
- Support operational updates and reporting
- Procurement Support
- Raise and process purchase orders
- Set up and maintain supplier records
About You
- Proven experience in a customer service role with a proactive attitude
- Confident communicator (both phone and email)
- Strong organisational and planning skills
- High attention to detail and accuracy
- Strong IT skills, particularly Excel
- Experience with ERP systems (e.g. NAV or similar) is desirable
- Able to manage multiple priorities in a fast-paced environment
Additional Information
This is a site-based role. Candidates must have the right to work in the UK.
Customer Care & Production Planning Coordinator in Cwmbach employer: Adecco
Join a well-established and growing manufacturing business that values its employees and fosters a supportive, team-focused environment. As a Customer Care & Production Planning Coordinator, you will benefit from a role that not only enhances your customer service and organisational skills but also offers opportunities for professional growth within a company renowned for its commitment to high-quality products and excellent customer service. Located in CF44 6AD, this site-based position allows you to be at the heart of operations, ensuring a meaningful impact on both customer satisfaction and production efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Production Planning Coordinator in Cwmbach
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. This will help you stand out as a candidate who genuinely cares about the position.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and customers, being able to articulate your thoughts clearly is key. Consider mock interviews or even chatting with friends to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Care & Production Planning Coordinator in Cwmbach
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant production planning skills to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully managed customer orders or resolved issues in the past, so we can see your proactive attitude in action.
Show Off Your IT Skills:Since strong IT skills are essential for this role, don’t forget to mention your proficiency in Excel and any experience with ERP systems. We want to know how you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care & Production Planning Coordinator. Familiarise yourself with customer service principles, order management processes, and production planning basics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires strong communication, be prepared to demonstrate your ability to liaise effectively with customers and internal teams. Think of examples from your past experiences where you resolved issues or managed expectations. Practising these scenarios can help you articulate your skills during the interview.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the job, it's crucial to showcase your organisational abilities. Prepare to discuss how you've managed multiple priorities in previous roles. You might want to bring along a planner or digital tool you use to stay organised, as this can visually reinforce your point.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
