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For Companies At a Glance
- Tasks: Join our team to assist customers and support sales with inquiries and applications.
- Company: We're a friendly insurance company based in Altrincham, focused on client satisfaction.
- Benefits: Enjoy perks like free parking, life insurance, and private medical coverage.
- Why this job: Make a real impact on customer experience while developing your career in a supportive environment.
- Qualifications: GCSEs in Maths and English, CRM experience, and a positive attitude are essential.
- Other info: Full-time role with a Monday to Friday schedule, perfect for balancing work and study.
The predicted salary is between 25000 - 30000 £ per year.
This position offers an exciting opportunity for individuals looking to develop their career in customer support while making a significant impact on client satisfaction.
As a Customer Support Executive, you will join our busy team of insurance specialists based in our friendly Altrincham office. You would provide direct assistance and support to the Sales team. This will include processing applications, dealing with customer enquiries over the telephone, analysing risks, setting up files, instructing Surveyors, identifying opportunities and building client relationships.
Duties:
- Respond promptly to customer inquiries via phone and email, ensuring excellent phone etiquette is maintained.
- Assist customers with product-related questions and issues, providing clear and effective communication.
- Processing customer payments in a CRM system.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Analyse customer feedback and trends to improve service delivery and enhance the customer experience.
- Collaborate with other departments to resolve issues and ensure a seamless service experience.
- Maintain a positive attitude while handling challenging situations and provide solutions that meet customer expectations.
Experience:
- GCSEs or equivalent with (Grade C or above) in Maths and English.
- CRM software experience.
- An ability to work to deadlines and to support other members of their team to achieve common goals.
- An insurance background/experience or other transferable skills is preferable but not essential.
- Excellent written and verbal skills.
- Computer literate, ideally with working knowledge of Microsoft Office products.
- Strong attention to detail and an ability to produce accurate work under pressure.
- You will have an interest in business administration and have an aptitude for numbers.
- Be able to rise to a challenge whilst delivering a high level of customer service to clients.
- An upbeat personality with a positive attitude.
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
Schedule: Monday to Friday
Customer Support Specialist employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with common customer support scenarios in the insurance industry. Understanding typical customer queries and issues will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your phone etiquette by role-playing customer interactions with friends or family. This will help you feel more confident and articulate when responding to inquiries in a real-world setting.
✨Tip Number 3
Research StudySmarter's values and customer service approach. Tailoring your responses to align with our company culture can make a strong impression during the interview process.
✨Tip Number 4
Prepare examples of how you've handled challenging customer situations in the past. Being able to share specific experiences will showcase your problem-solving skills and ability to maintain a positive attitude under pressure.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any skills that align with the job description. Emphasise your communication skills, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've handled customer inquiries or resolved issues in the past, demonstrating your problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your experience with CRM software and any familiarity with Microsoft Office products. If you have an insurance background or transferable skills, be sure to mention these as they are preferable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Specialist.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
As a Customer Support Specialist, clear and effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer inquiries or issues.
✨Familiarise Yourself with CRM Software
Since the role involves using a CRM system for processing customer payments and maintaining records, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, be sure to mention it during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare by thinking of specific scenarios where you had to manage difficult customers or resolve conflicts, and explain how you approached those situations.
✨Emphasise Team Collaboration
The job requires working closely with other departments, so highlight your teamwork skills. Share examples of how you’ve collaborated with colleagues in the past to achieve common goals, and express your enthusiasm for contributing to a positive team environment.
