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- Tasks: Provide empathetic support to patients and families via phone, email, and live chat.
- Company: Join a leading mental health service provider dedicated to patient care.
- Benefits: Earn £24,000 to £28,000 with 25 days holiday plus flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 3 years in customer support, strong communication, and empathy under pressure.
- Other info: Work from home with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
Customer Support Agent Are you passionate about delivering frontline support to patients, carers, and professionals? If so, we have the perfect opportunity for you to play a key role in supporting one of the UK\’s leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We\’re looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments. Location: Work from home Pay Rate: From £13.19 to £15.38 per hour (based on experience)Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays Working Hours: Full-time 35 hours/week Monday to Friday (9am – 5pm) 5 days/weekInitial Training Period: 3 weeks training (remote – virtual) Our client is one of the UK\’s leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We\’re looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments. This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You\’ll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation. What You\’ll be Doing: Provide frontline support to patients, carers, and professionals via telephone, email, and live chat. Handle enquiries with empathy, professionalism, and efficiency – even during busy periods. Book appointments and coordinating care in line with clinical requirements. Maintain accurate and timely records in our systems (e.g., Salesforce). Recognise and appropriately escalate safeguarding concerns or service disruptions. Work collaboratively with colleagues and supporting team cover to ensure service continuity. Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way. When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.What We\’re Looking For: Essential: Minimum 3 years\’ experience in a customer-facing or support role. Proven ability to remain composed and compassionate under pressure. Strong interpersonal and communication skills – both written and verbal. Experience using databases and managing confidential information responsibly. A personal sense of accountability and commitment to quality.Desirable: Knowledge of mental health or healthcare environments. Experience with Salesforce or similar CRM systems. An understanding of safeguarding and sensitive issue handling.What we can offer to you: Annual salary from £24,000 to £28,000 25 days paid holiday (increasing with service to 28 days) plus bank holidays. A day off for your birthday. Healthcare Cash Plan Benefits Platform Life Assurance Discount Vouchers Flexible working opportunities to suit your personal needs Opportunities to take part in charitable events Access to a Wellbeing portal and Employee Assistance Programme (EAP)Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees. Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment. If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser
Customer Support Agent employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Get to know the company! Research their values and mission, especially around mental health services. This will help you connect your passion for support with their goals during interviews.
✨Tip Number 2
Practice your empathy skills! Role-play common customer scenarios with a friend or family member. This will prepare you to handle enquiries with compassion and professionalism when it counts.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give your application a boost.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values your skills and dedication.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer support shine through! Mention any relevant experiences where you've helped others, especially in challenging situations. We want to see that you genuinely care about making a difference.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Support Agent. Highlight your experience in customer-facing roles and any skills that match the job description, like empathy and communication. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we expect you to do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Adecco
✨Show Your Empathy
As a Customer Support Agent, empathy is key. During the interview, share examples of how you've handled difficult situations with compassion. This will demonstrate your ability to connect with patients and their families in challenging moments.
✨Know the Company
Research the mental health services provider before your interview. Understand their mission and values, and be ready to discuss how you align with them. This shows that you're genuinely interested in the role and the impact you can make.
✨Practice Active Listening
During the interview, practice active listening. Make sure to respond thoughtfully to questions and ask clarifying questions if needed. This reflects your communication skills and your ability to handle enquiries effectively.
✨Familiarise Yourself with CRM Tools
Since experience with Salesforce or similar systems is desirable, brush up on your knowledge of these tools. Be prepared to discuss any relevant experience you have, as this will show your readiness to manage patient information responsibly.