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- Tasks: Support patients and healthcare professionals with empathy through calls and emails.
- Company: Join a diverse and inclusive organization dedicated to healthcare excellence.
- Benefits: Enjoy free on-site parking and opportunities for personal and professional growth.
- Why this job: Make a meaningful impact in healthcare while being part of a supportive team.
- Qualifications: Strong communication, problem-solving skills, and a customer-oriented mindset are essential.
- Other info: Diversity is celebrated; all backgrounds are welcome to apply.
Join Our Team as a Customer Support Advisor! Are you ready to make a meaningful impact in the healthcare industry? We are looking for a passionate and dedicated Customer Support Advisor to join our clients dynamic team! In this role, you will be the guiding voice for patients, their support persons, and healthcare professionals, providing the exceptional service they deserve. What You'll Do: Respond to and document customer technical inquiries via phone calls and emails with empathy and professionalism. Assess the needs of each contact to achieve the best possible resolution. Ensure accurate documentation of every interaction in system system. Deliver precise information while maintaining compliance with all regulatory requirements and Standard Operating Procedures (SOP's). Provide an outstanding customer experience.Are You a Match? We are searching for individuals who exhibit: Strong Interpersonal Skills: Your ability to connect with others is essential. Excellent Communication: You can articulate information clearly and effectively. Customer-Oriented Mindset: You are dedicated to serving customers with a positive attitude. Service-Driven Approach: Your commitment to going above and beyond sets you apart. Problem-Solving Skills: You thrive on finding solutions to challenges. Continuous Improvement Mindset: You are always looking for ways to enhance processes and service. High Accuracy: Attention to detail is vital in this role. Cultural Awareness: Your ability to work across diverse professional cultures is invaluable.Our Differences Make Our Performance! At our clients organisation, they celebrate diversity and inclusivity. They believe that a diverse workforce fosters innovation and creativity, helping to better serve our patients and communities. We welcome applicants from all backgrounds and are committed to creating an engaging environment where everyone can thrive. Why Join Us? Be part of a supportive and friendly team. Contribute to the well-being of patients and healthcare professionals. Experience opportunities for personal and professional growth. Enjoy a workplace that values your unique contributions. Free On-Site parking.If you are ready to embark on a rewarding journey in customer support within the healthcare sector, we want to hear from you! Apply Today! Help us provide an excellent customer experience and be part of a team that is dedicated to making a difference. Your journey starts here! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer Services / Patient Support Advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services / Patient Support Advisor
✨Tip Number 1
Familiarize yourself with the healthcare industry and its terminology. Understanding the context in which you'll be working will help you communicate more effectively with patients and healthcare professionals.
✨Tip Number 2
Practice active listening skills. In this role, it's crucial to fully understand the needs of the customers, so take time to listen carefully and respond thoughtfully to their inquiries.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Be prepared to discuss specific examples where you've successfully resolved customer issues in the past.
✨Tip Number 4
Demonstrate your commitment to continuous improvement. Share any experiences where you've contributed to enhancing processes or customer service, as this aligns with the company's values.
We think you need these skills to ace Customer Services / Patient Support Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills, such as strong interpersonal skills and a customer-oriented mindset, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or healthcare. Use specific examples that demonstrate your problem-solving skills and ability to provide exceptional service.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure your application reflects your ability to articulate information clearly. Consider including examples of how you've effectively communicated with customers in the past.
Express Your Passion: Convey your enthusiasm for making a meaningful impact in the healthcare industry. Share why you are passionate about customer support and how you can contribute to enhancing the patient experience.
How to prepare for a job interview at Adecco
✨Show Your Empathy
In this role, empathy is key. Be prepared to share examples of how you've connected with customers in the past, especially in challenging situations. This will demonstrate your ability to understand and support patients and their families.
✨Communicate Clearly
Excellent communication is crucial for a Customer Support Advisor. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Focus on your thought process and the steps you took to find a solution, showcasing your problem-solving abilities.
✨Demonstrate Cultural Awareness
Given the diverse environment of the healthcare industry, be ready to talk about your experiences working with people from different backgrounds. This will show that you value inclusivity and can adapt to various professional cultures.
