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- Tasks: Assist the community by providing outstanding customer service in a dynamic environment.
- Company: Join a dedicated team at the Civic Centre in Wolverhampton, making a real difference.
- Benefits: Enjoy a supportive team, convenient location, and opportunities for personal development.
- Why this job: Make an impact on people's lives while growing your skills in a vibrant setting.
- Qualifications: Excellent communication skills, empathy, problem-solving ability, and tech proficiency required.
- Other info: Temporary position with a competitive hourly rate of £14.13, starting September 8, 2025.
The predicted salary is between 25000 - 35000 £ per year.
Job Title: Customer Services Officer
Location: City of Wolverhampton Council
Contract Details: Temporary
Salary: 13.26 per hour
About Our Client
Join our dedicated team in the public sector, where we strive to enhance the lives of our community through exceptional customer service. Our client is committed to providing a responsive and comprehensive enquiry service that meets the diverse needs of the public.
Benefits & Perks
- Office based role-Hybrid options available once training has been completed and they are confident to work independently.
- Opportunities for personal and professional development
- A supportive team environment
- Gain experience in adult social care services
- No weekends or bank holidays
Responsibilities
- Deliver a high-quality, courteous customer enquiry service
- Resolve customer enquiries related to Council services efficiently
- Ensure accurate tracking and follow-up of all enquiries
- Collaborate with a multi-disciplinary team to enhance service delivery
- Provide administrative support to streamline customer processes
- Stay informed on all Council services and changes
Essential (Knowledge, skills, qualifications, experience)
- Proven experience in customer service roles on the phone.
- Strong communication and problem-solving skills
- Ability to manage high call volumes with professionalism
- Technical literacy with various business systems
- Sensitivity to the needs of diverse communities
Desirable (Knowledge, skills, qualifications, experience)
- Understanding of adult social care services
- Experience in handling sensitive and complex enquiries
- Familiarity with information technology and data evaluation
Technologies
- Proficient use of customer service software and systems
- Microsoft Office Suite
How to apply
Ready to make a difference? If you are enthusiastic about providing excellent customer service and are eager to contribute to our community, we want to hear from you! Please submit your CV.
Don\’t miss this chance to be part of a dedicated team making a real impact!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Customer Services Officer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with the services provided by the Council. Understanding the various departments and their functions will help you answer customer inquiries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios with friends or family can help you build confidence and empathy, which are crucial for this position.
✨Tip Number 3
Network with current or former employees of the Civic Centre. They can provide valuable insights into the work culture and expectations, giving you an edge during the interview process.
✨Tip Number 4
Stay updated on local community issues and initiatives. Being knowledgeable about current events in Wolverhampton will not only impress your interviewers but also help you connect better with the community you’ll be serving.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Services Officer position to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in handling sensitive situations. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively.
Showcase Your Skills: Clearly outline your communication skills, empathy, and proficiency with technology in your application. Mention any relevant training or certifications that support your candidacy for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer service and your commitment to making a difference in the community. Address how you can contribute to the team at the Civic Centre and why you are a good fit for the role.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
As a Customer Services Officer, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer inquiries.
✨Prepare for Sensitive Situations
Given the nature of the role, be ready to discuss how you would handle sensitive situations with empathy and professionalism. Think of specific scenarios where you managed difficult conversations and how you ensured a positive outcome.
✨Familiarise Yourself with Council Services
Research the various services offered by the Council. Being knowledgeable about these services will not only impress the interviewers but also show your commitment to providing accurate information to customers.
✨Emphasise Team Collaboration
Highlight your ability to work as part of a team. Share examples of how you've collaborated with others in previous roles to enhance service delivery, as this is crucial for the position at the Civic Centre.