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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries, resolving issues via phone and email.
- Company: Join a leading production company known for its dynamic work environment.
- Benefits: Enjoy a competitive salary and a supportive, inclusive workplace culture.
- Why this job: Make a real impact by delivering exceptional customer service in a fast-paced setting.
- Qualifications: Experience in customer support, excellent communication skills, and proficiency in Microsoft Office required.
- Other info: Adecco is committed to inclusivity and offers support for all candidates.
The predicted salary is between 19760 - 21880 £ per year.
Join a dynamic production industry leader as a Customer Services Advisor and be the point of contact for all customer inquiries, ensuring exceptional support and satisfaction. Working as part of our client\’s Customer Services team, you will play a vital role in delivering exceptional customer service and managing various administrative duties.
Key Responsibilities:
Person Specification:
This is a fantastic opportunity to join a renowned production company and be a valuable member of their Customer Services team. With a competitive salary between £23, to £26, per annum, you will have the chance to work in a fast-paced, dynamic environment where your customer focus and positive attitude will be greatly appreciated.
If you are ready to take on this exciting challenge and provide exceptional customer support, apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Services Advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practising how to handle difficult customer situations can give you an edge, as this role requires a friendly and professional manner when dealing with inquiries.
✨Tip Number 3
Gain a basic understanding of logistics and supply chain processes. This knowledge will not only help you in managing deliveries and tracking shipments but also show your potential employer that you're proactive and ready to contribute from day one.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews and help you tailor your approach to align with their values.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer inquiries', 'problem-solving', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer issues in the past and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel, and any experience with Sage. Also, mention your organisational skills and ability to manage multiple tasks, as these are crucial for the role.
Show Enthusiasm: Convey your enthusiasm for the position and the company in your application. A positive attitude can make a significant difference, so express your eagerness to contribute to the team and provide exceptional customer support.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer support roles. Highlight specific examples where you resolved customer issues effectively, demonstrating your problem-solving abilities and commitment to outstanding service.
✨Demonstrate Organisational Skills
Since the role requires managing multiple tasks, share instances where you successfully balanced various responsibilities. Discuss how you prioritise your workload and ensure timely responses to customer inquiries.
✨Familiarise Yourself with Relevant Tools
Brush up on your Microsoft Office skills, especially Excel, as well as any experience you have with Sage. Being able to discuss how you've used these tools in past roles can set you apart from other candidates.
✨Communicate Effectively
Practice clear and concise communication, both verbally and in writing. During the interview, focus on articulating your thoughts clearly, as effective communication is key in a customer service role.
