At a Glance
- Tasks: Deliver exceptional customer service and manage orders in a fast-paced environment.
- Company: Reputable organisation in Harwich with a collaborative team culture.
- Benefits: Full-time hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong customer service skills and experience in logistics preferred.
The predicted salary is between 25000 - 30000 £ per year.
Adecco are delighted to be recruiting for a Customer Service Coordinator to join a well-established and reputable organisation based in Harwich. This is a fantastic opportunity for someone with strong customer service and logistics experience to join a collaborative and fast-paced team.
The main purpose of this role is to deliver exceptional service to both internal and external customers within commercial guidelines. You will be responsible for processing customer orders, coordinating with key stakeholders, and ensuring smooth delivery of goods in line with agreed service levels.
Key Responsibilities
- Accurately process all customer orders using the company’s order management system.
- Manage a variety of orders including domestic, European and export.
- Maintain clear and proactive communication with customers regarding order progress and delivery updates.
- Work closely with sales, production teams, and logistics providers to ensure timely and complete deliveries.
- Coordinate documentation to support order fulfilment and minimise business risk.
- Handle customer complaints and service issues, ensuring a full resolution and feedback process.
- Maintain and update customer records and databases to ensure accuracy.
- Ensure all compliance documentation, including HMRC approvals, is correctly recorded.
- Liaise with hauliers to arrange bookings and raise requisitions.
Customer Services Advisor employer: Adecco
Join a well-established and reputable organisation in Harwich, where you will thrive in a collaborative and fast-paced environment. We prioritise employee growth and development, offering comprehensive training and support to enhance your skills in customer service and logistics. With a strong focus on teamwork and a commitment to delivering exceptional service, we provide a rewarding workplace that values your contributions and fosters a positive work culture.
