At a Glance
- Tasks: Be the friendly face of our customer service team, handling queries and resolving issues.
- Company: Join a dynamic team in West Hull with a focus on exceptional customer care.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Flexible shifts and the chance to work on social media engagement.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26227 - 26227 £ per year.
Location: West Hull
Salary: £26,227 per annum (£13.44 P/H)
Job Type: Full-time, Permanent
About the Role
We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions. You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.
Working Hours
This role requires flexibility to work the following shifts:
- 8:30am - 5:00pm
- 10:00am - 6:00pm
In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.
Key Responsibilities
- Act as the first point of contact for customer queries via phone, email, and online channels
- Handle billing and account enquiries professionally and efficiently
- Process and respond to order enquiries and updates
- Manage and monitor the company's social media channels, responding to customer messages and enquiries
Customer Service Support - MK103 employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
