At a Glance
- Tasks: Be the friendly face of our customer service team, handling queries and resolving issues.
- Company: Join a supportive and dynamic team in West Hull.
- Benefits: Competitive salary, full-time hours, and a day off for Saturday shifts.
- Other info: Flexible working hours with opportunities for personal growth within the company.
- Why this job: Make a real difference by delivering exceptional service to our customers every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Location: West Hull
Pay: Equivalent to £26,227 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions. You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.
Working Hours
This role requires flexibility to work the following shifts:
- 8:30am - 5:00pm
- 10:00am - 6:00pm
In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.
Key Responsibilities
- Act as the first point of contact for customer queries via phone, email, and online channels
- Handle billing and account enquiries professionally and efficiently
- Process and respond to order enquiries and updates
- Manage and monitor the company's social media channels, responding to customer messages and enquiries
- Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
- Maintain accurate customer records and update internal systems
- Liaise with internal departments to resolve customer issues
- Provide general administrative support to the wider team
About You
- Has previous customer service and/or administrative experience
- Possesses excellent communication skills, both written and verbal
- Is confident handling customer complaints and finding solutions
- Has strong organisational skills and attention to detail
- Is comfortable using Microsoft Office and internal systems
- Can prioritise workload effectively in a fast-paced environment
- Has a positive, professional, and customer-focused attitude
- Is flexible regarding working hours, including occasional Saturdays
What We Offer
- Competitive wage
- Permanent, full-time position
- Day off during the week when working a Saturday
- Supportive and friendly working environment
- Opportunity to develop and grow within the business
If you are a customer-focused professional who enjoys a varied role and takes pride in delivering excellent service, we'd love to hear from you.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Support - MK098 employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support - MK098
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Support - MK098
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
