At a Glance
- Tasks: Reconnect with customers and provide exceptional service via phone and email.
- Company: Join a well-established and growing business in a supportive team.
- Benefits: Earn £30,000 with long-term career development opportunities.
- Other info: Full-time role, Monday to Friday, in Stoke, Staffordshire.
- Why this job: Build a rewarding career in customer service with a friendly environment.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Customer Service Executive
Full-Time | Monday to Friday | Office-Based
Salary: £30,000 per annum
An exciting opportunity has opened up for a Customer Service Executive to join a well-established and growing business. If you\'re customer-focused, organised, and looking to build a long-term career, this could be the ideal next step for you.
Responsibilities
- Reconnect with previous or existing customers via phone and email
- Handle customer service enquiries professionally
- Support internal teams with day-to-day admin and coordination
- Maintain accurate records and update CRM systems
- Provide exceptional service and follow-up with customer queries
Qualifications
- Strong written and verbal communication skills
- Friendly, confident, and proactive approach
- Excellent organisational skills and attention to detail
- Comfortable using phones and handling multiple tasks
- Previous experience in customer service or sales support
What’s on Offer
- £30,000 salary
- Monday to Friday
- Supportive and friendly team environment
- Long-term career development opportunities
Apply today to find out more about this fantastic opportunity!
Job Information
- Job Title: Customer Service Support
- Company:
- Location: Stoke, Staffordshire
- Posted: Sep 15th 2025
- Closes: Oct 16th 2025
- Sector: Customer Services
- Contract: Permanent
- Hours: Full Time
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Support in Stoke-on-Trent employer: Adecco
Join a thriving company in Stoke, Staffordshire, where you will be part of a supportive and friendly team dedicated to delivering exceptional customer service. With a focus on long-term career development, this role offers a fantastic opportunity for growth in a dynamic environment that values organisation and proactive communication. Enjoy a competitive salary and the chance to make a meaningful impact within a well-established business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support in Stoke-on-Trent
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions shows your enthusiasm and helps you determine if the company is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Customer Service Support in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Support role. Highlight your customer service experience and skills that match the job description, like your strong communication and organisational abilities.
Show Your Personality:We want to see the real you! Don’t be afraid to let your friendly and proactive nature shine through in your written application. A touch of personality can make your application stand out from the crowd.
Be Clear and Concise:Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Adecco
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they do in the customer service space. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer queries or resolved issues.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Prepare specific examples that highlight your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
