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- Tasks: Join our team as a Customer Service Representative, handling inquiries and ensuring customer satisfaction.
- Company: Adecco is a leading recruitment agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy a competitive pay rate of £13.00 - £14.00 and a Monday to Friday schedule.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact on customer experience.
- Qualifications: Previous customer service experience and familiarity with SAP and Microsoft Office are preferred.
- Other info: This is a 6-9 month contract role based in Maidenhead.
The predicted salary is between 27360 - 30240 £ per year.
Adecco are currently recruiting for a customer service advisor to be based in Maidenhead. The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00. Pay rate = £13.00 / £14.00 - 6-9 Month Contract.
Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.
Accountabilities- Customer Service:
- Adherence to Customer Service processes and procedures.
- Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently.
- Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly.
- Receiving and processing incoming customers' orders and queries with minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor.
- Point of contact for external remote sales team with any order/query issues.
- Strong collaboration within business operations and customer services team.
- Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc.
- Creation of new customer accounts ensuring all financial controls are adhered to.
- Support and liaise with accounts team, credit checking.
- Ensure quality compliance during new account processing, from setting up new account to delivery of product.
- Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required).
- Ensuring all SOP and training are up to date in a timely manner.
- 100% compliant with policies and procedures.
- Customer service background.
- SAP experience preferable.
- Microsoft Office, including strong Word, Excel skills.
- Understanding of logistic/supply chain processes.
Customer Service Representative Maidenhead employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Maidenhead
✨Tip Number 1
Familiarise yourself with SAP and other operational systems mentioned in the job description. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and complaints. Practising clear communication and empathy can set you apart, as these are key traits for this role.
✨Tip Number 3
Research the company’s values and customer service policies. Being able to discuss how your personal values align with theirs during an interview can make a strong impression.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to work under pressure and maintain high customer satisfaction. This will help you illustrate your capabilities effectively during the interview.
We think you need these skills to ace Customer Service Representative Maidenhead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Representative position. Highlight your customer service experience and any relevant skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that match the job description. Emphasise your communication skills, empathy, and any experience with operational systems like SAP.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer inquiries or resolved issues effectively in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you handle difficult customers, resolve conflicts, and ensure customer satisfaction. This role is all about making customers happy, so show that you understand what great service looks like.
✨Familiarise Yourself with SAP
Since SAP experience is preferred, take some time to learn the basics of this software if you're not already familiar. Being able to speak about your experience or knowledge of operational systems will demonstrate your readiness for the role.
✨Demonstrate Empathy and Communication Skills
Prepare examples that showcase your ability to communicate clearly and empathetically. Think of situations where you successfully resolved a customer's issue by understanding their needs and responding appropriately.
✨Understand the Company and Its Values
Research Adecco and its approach to customer service. Knowing their values and how they operate will help you align your answers with what they are looking for in a candidate, showing that you are genuinely interested in the role.