At a Glance
- Tasks: Provide top-notch customer service and manage inquiries with professionalism.
- Company: Join a dynamic team at a leading company in Maidenhead.
- Benefits: Competitive pay, Monday to Friday hours, and a supportive work environment.
- Other info: 6-9 month contract with opportunities for growth and development.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27300 - 29200 £ per year.
Adecco are currently recruiting for a customer service advisor to be based in Maidenhead. The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00. Pay rate = 13.00 / 14.00 - 6-9 Month Contract.
Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customer satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.
Accountabilities
- Adherence to Customer Service processes and procedures
- Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
- Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
- Receiving and processing incoming customer orders and queries
- Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
- Point of contact for external remote sales team with any order/query issues
- Strong collaboration within business operations and customer service teams
Customer Service Representative Maidenhead employer: Adecco
At Adecco, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. As a Customer Service Representative in Maidenhead, you'll enjoy competitive pay, a structured work schedule, and the opportunity to develop your skills in a dynamic environment, all while contributing to our commitment to customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Maidenhead
✨Tip Number 1
Get to know the company inside out! Research Adecco and understand their values, mission, and the specifics of the customer service role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when answering those tricky questions in the interview.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you've successfully handled customer issues. Being able to demonstrate your ability to connect with customers will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen on joining the team. Don't miss out on this opportunity!
We think you need these skills to ace Customer Service Representative Maidenhead
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved issues in the past. Use specific examples that showcase your communication skills and ability to empathise with customers.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your familiarity with operational systems like SAP and how you can contribute to customer satisfaction.
Be Professional Yet Approachable:Remember, this role is all about being customer-facing. We want to see a balance of professionalism and approachability in your written application. Use a friendly tone while maintaining clarity and respect in your language.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on the company's products and services before the interview. Being able to discuss their offerings shows that you're genuinely interested and prepared, which is a big plus in customer service roles.
✨Practice Your Communication Skills
Since this role requires clear communication, practice answering common customer service questions out loud. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and professionally.
✨Show Empathy and Stress-Resistance
Think of examples from your past experiences where you've had to deal with difficult customers or stressful situations. Be ready to share these stories during the interview to demonstrate your ability to handle pressure and show empathy.
✨Familiarise Yourself with Operational Systems
If you have experience with systems like SAP, make sure to mention it. If not, do a bit of research on how they work. Showing that you're willing to learn and adapt to new systems can really set you apart from other candidates.
