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- Tasks: Provide excellent customer service and assist applicants in a busy environment.
- Company: Join an international organisation with a focus on teamwork and support.
- Benefits: Earn £12.94 per hour, enjoy 20 days annual leave, and access perks like discount vouchers.
- Why this job: Make a difference by helping people navigate important processes while gaining valuable experience.
- Qualifications: Strong customer service skills and a professional appearance are essential.
- Other info: Opportunity for career growth and a dynamic work environment.
The predicted salary is between 10 - 16 £ per hour.
Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying £12.94 per hour and is based in Battersea, just a short walk from Vauxhall station. Working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role.
You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. This role could also become a Stand-by position.
Responsibilities:- Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment.
- Separate those applicants with special appointments.
- One hour a day will be required to work outside greeting applicants/visitors.
- Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room.
- Distribute applications to the public taking into consideration the nationality of the applicants, and if they need to complete other paperwork or not.
- Check all applications to make sure they are complete.
- This role will require lifting of boxes of documents for transportation.
- Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable).
- Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time.
- Provide other information assistance to the pavilion-visiting public as necessary.
- Ensure that the public are treated fairly and professionally.
- Respond to any crowd control emergency and alert Mission guards as appropriate.
- Ensure uniform is clean and of proper fit.
- Maintain a pleasant and positive attitude when dealing with the public.
- Adhere to the security rules established by the Mission.
- Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager.
- Take action to improve service as necessary.
- Investigate the validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager.
- Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager.
- This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided.
- The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the main embassy pavilion, approaching applicants to direct and support them.
If this is the role for you, then apply today! Only shortlisted candidates will be contacted.
Customer Service Representative/ Greeter employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative/ Greeter
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, so you can show how your customer service skills align with what they stand for. This will help us make a great impression!
✨Tip Number 2
Practice your responses to common interview questions. Think about how your past experiences relate to the role of a Customer Service Representative. We want to be ready to showcase our skills and confidence!
✨Tip Number 3
Dress to impress! Since this role requires being well presented, make sure we choose an outfit that reflects professionalism. A smart appearance can really boost our chances of landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing our enthusiasm for the position. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative/ Greeter
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Professional and Presentable: Since this role involves interacting with the public, it's important to present yourself well. Use a clean and professional format for your application, and don’t forget to mention your commitment to maintaining a positive attitude!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We love when candidates align their experiences with the responsibilities listed, so make it clear why you're the perfect fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the tasks mentioned in the job description, like coordinating applicants and providing assistance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Dress to Impress
Since the role requires being well presented, choose an outfit that reflects professionalism. A clean, well-fitting uniform or business attire can make a great first impression. Remember, looking the part is just as important as what you say during the interview!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or provided exceptional service. Be ready to discuss how you would apply these skills in the context of this role, especially in crowd control and assisting those with special needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
