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- Tasks: Join our team as a Customer Service Operative, assisting with daily operations and customer queries.
- Company: Be part of a proud family-owned business in the Storage & Distribution industry.
- Benefits: Enjoy weekly pay, holiday pay, and free on-site parking.
- Why this job: Gain valuable experience in a supportive environment while contributing to exceptional customer service.
- Qualifications: Previous clerical experience and good communication skills are preferred; IT literacy is essential.
- Other info: This is a temporary to permanent role with flexible working hours.
The predicted salary is between 24000 - 33600 £ per year.
Contract Details: Temporary to Permanent Opportunity, Full-time (40 hours per week), Monday to Friday 07:45-16:45 (1-hour unpaid break each day)
Salary: £11.73 per hour (£24, per annum)
About Our Client: Our client, a well-established provider in the Storage & Distribution industry, is seeking a Customer Service Operative to join their team in Droitwich. They are a highly successful, well-established family-owned business who are extremely proud of their history! The business has always aimed to be at the forefront of the logistics sector reflected by a series of firsts and industry awards.
As a Customer Service Operative, you will play a crucial role in supporting the Customer Service Manager and ensuring the smooth daily operation of the department.
Weekly pay
Holiday pay
Free on-site parking
Responsibilities:
- Assist the Customer Service Manager in covering the Goods-In desk, including the booking-in and processing of deliveries and collections, following strict health and safety protocols.
- Liaise professionally with customers, drivers, transport planners, hauliers, and colleagues, ensuring accurate and timely provision of documentation for a smooth service.
- Work collaboratively with a team to achieve operational performance targets and goals.
- Adhere to all company procedures and perform all necessary tasks in a timely manner.
- Input customer data accurately using relevant systems to maintain accurate records.
- Support the management of the internal system, specifically ISO, and ensure all relevant systems are updated.
- Assist the Customer Service Manager and Senior Leadership Team in delivering exceptional customer service.
- Perform general office administrative duties as required.
- Adhere to health and safety processes, conducting regular checks to minimise risks.
- Establish and maintain effective communication with the Customer Service Manager, Senior Leadership Team, customer service team, and personnel from other departments.
- Investigate and resolve customer queries, escalating when necessary.
- Assist in producing corrective action plans and initiating remedial action when there is non-conformance to systems.
- Raise accurate invoices within required time-frames for each customer.
- Provide recommendations for improving working practices and procedures.
- Maintain a high standard of personal appearance and hygiene.
- Behave professionally at all times.
- Show flexibility towards start times and working hours, occasionally working unsociable shifts.
- Undertake any other reasonable duties as required.
Essential Skills, Qualifications, and Experience:
- Previous clerical/administrative experience preferable, with some understanding of stock control.
- Experience of working in a team in a busy office environment.
- Clear communication skills and a good telephone manner.
- Ability to establish effective working relationships.
- Aware of health and safety.
- IT literate, competent with WMS and Microsoft Office, particularly Excel.
Desirable Skills, Qualifications, and Experience:
- Experience in all aspects of Customer Service.
If you are interested in this position please apply or call Adecco Worcester on . If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Operative employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative
✨Tip Number 1
Familiarise yourself with the logistics and storage industry. Understanding the key players, trends, and challenges can help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves liaising with customers and resolving queries, showcasing your ability to handle difficult situations and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Highlight your IT skills, especially with Microsoft Excel and Warehouse Management Systems (WMS). Being able to demonstrate your proficiency in these tools can give you an edge, as they are essential for maintaining accurate records and managing data.
✨Tip Number 4
Prepare examples of how you've worked collaboratively in a team environment. This role requires teamwork to achieve operational performance targets, so sharing specific instances where you've contributed to a team's success will be beneficial.
We think you need these skills to ace Customer Service Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise skills like communication, teamwork, and IT literacy, as these are crucial for the Customer Service Operative position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences align with the role and demonstrate your enthusiasm for working in the logistics sector.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Warehouse Management Systems (WMS) and Microsoft Office, particularly Excel. Mention any previous experience in stock control or customer service to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Customer Service Operative.
How to prepare for a job interview at Adecco
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to align with their goals.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Teamwork Skills
Since the role involves working collaboratively, be ready to discuss examples of how you've successfully worked in a team. Highlight your ability to communicate effectively and support your colleagues.
✨Demonstrate Your IT Proficiency
As the job requires familiarity with WMS and Microsoft Office, particularly Excel, be prepared to discuss your experience with these tools. If possible, mention specific tasks you've completed using these systems.
