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- Tasks: Support customers with inquiries about council tax and housing benefits across various channels.
- Company: Join a dynamic team at Adecco, a leading employment agency in the UK.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Make a real impact by helping your community while developing valuable customer service skills.
- Qualifications: Experience in customer service is essential; knowledge of council tax or housing benefits is a plus.
- Other info: Only successful candidates will be contacted; we value diversity and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Role Purpose:
The Customer Service Adviser provides crucial support by ensuring customers have access to the right level of service and resolving both external and internal customer inquiries across all contact channels, including inbound calls, face-to-face, and email.
Deliver an excellent customer experience by providing advice and, where possible, resolution at the first point of contact. This includes all customer access channels such as telephone, face-to-face, letter, email, web, web chat, and SMS.
Provide a high-quality and comprehensive information service, ensuring a consistently high response level that meets both external and internal customer needs for any Council Service.
Duties & Responsibilities:
- Handle customer inquiries received via all access channels within agreed handle times and standards.
- Resolve inquiries regarding council tax and housing benefit at first contact following trained procedures, encouraging customers to use the most efficient methods to access information about council services.
- Maintain accurate records related to customer service provision.
Knowledge, Skills & Experience:
- Experience working in a customer service role within a busy front-line environment, including both public and private sectors.
- Working knowledge of Council Tax and/or Housing Benefit (essential).
*Please note only successful candidates will be notified.*
Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Officer (Council Tax / Housing Benefits) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Council Tax / Housing Benefits)
✨Tip Number 1
Familiarise yourself with the specific processes and regulations surrounding Council Tax and Housing Benefits. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios with friends or family can prepare you for real-life situations and show your ability to maintain professionalism under pressure.
✨Tip Number 3
Research common customer service challenges in council settings. Being aware of these issues will allow you to discuss potential solutions during interviews, showcasing your proactive approach to improving customer experiences.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Officer (Council Tax / Housing Benefits)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Officer position. Tailor your application to highlight your relevant experience in customer service, especially in handling inquiries related to council tax and housing benefits.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided customer support, particularly in a busy front-line environment. Mention specific examples of how you resolved customer inquiries efficiently and effectively.
Showcase Communication Skills: Since the role involves various communication channels, demonstrate your strong verbal and written communication skills. Provide examples of how you've successfully interacted with customers through phone, email, or face-to-face interactions.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax and Housing Benefits. Familiarise yourself with common inquiries and resolutions, as this will show your potential employer that you're prepared and knowledgeable about the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries. Highlight your ability to resolve issues at the first point of contact, as this is crucial for the role.
✨Practice Active Listening
During the interview, show that you can listen attentively. This skill is vital in customer service roles, so be ready to demonstrate how you would handle a customer's concerns by summarising their needs before providing solutions.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve simulating a customer interaction. Stay calm, think on your feet, and apply your knowledge to resolve the scenario effectively.
