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- Tasks: Provide top-notch customer service and resolve enquiries across various channels.
- Company: Join a supportive council team dedicated to helping the community.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by assisting customers with vital services.
- Qualifications: Experience in customer service and knowledge of Council Tax or Housing Benefits.
- Other info: Fast-paced environment with a focus on teamwork and community impact.
The predicted salary is between 24000 - 36000 £ per year.
The role of Customer Service Adviser provides crucial support by ensuring customers have access to the right level of service and by resolving both external and internal customer enquiries across all contact channels including inbound calls, face-to-face and email customer enquiries.
Deliver an excellent customer experience by providing advice and, wherever possible, resolution at the first point of contact. This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.
In addition to provide a high quality & comprehensive information service, ensuring a consistently high level of response for customers which meets both external & internal customer needs for any Council Service.
Duties & Responsibilities:
- Handling customer enquiries received by all customer access channels including telephone, face-to-face, letter, email, website, SMS or other correspondence within agreed enquiry handle time and productivity target times and to agreed customer service and Council standards.
- To resolve enquiries regarding council tax and housing benefit where possible at first point of contact following the agreed trained process to actively encourage customers to use the most efficient method to gain access to and information about council services.
- To maintain accurate records and information relating to the provision of customer services.
Knowledge, skills & experience:
- Experience of working in a customer services role within the busy front line customer service environment including both public sector and private sector.
- Working knowledge of Council Tax and/or Housing Benefit (essential).
Customer Service Officer (Council Tax / Housing Benefits) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Council Tax / Housing Benefits)
✨Tip Number 1
Get to know the company and its values! Research the council's mission and how they serve the community. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Officer. Think about how you'd handle tricky enquiries and aim to resolve them efficiently, just like you would in the role.
✨Tip Number 3
Network with current or former employees! Reach out on LinkedIn or through local community events. They can provide insider tips on the interview process and what the council really values in their staff.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer (Council Tax / Housing Benefits)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service, especially in handling enquiries related to council tax and housing benefits. We want to see how your skills match the role!
Showcase Your Communication Skills: Since this role involves various contact channels, emphasise your ability to communicate effectively, whether it’s over the phone, face-to-face, or via email. We love candidates who can demonstrate their knack for clear and friendly communication.
Highlight Relevant Experience: If you've worked in a busy customer service environment before, make sure to mention it! We’re looking for folks who can handle high volumes of enquiries while maintaining a positive attitude and providing excellent service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax and Housing Benefits. Familiarise yourself with common queries and resolutions, as well as the processes involved. This will show that you're not just a people person but also someone who understands the specifics of the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service scenarios and how you would handle them. This will help you articulate your thoughts clearly and demonstrate your problem-solving skills during the actual interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer enquiries. Highlight situations where you provided excellent service at the first point of contact, as this aligns perfectly with what they’re looking for in a candidate.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
