At a Glance
- Tasks: Assist residents with Council Tax and Housing Benefit queries while providing expert advice.
- Company: Join a supportive council team dedicated to helping the community.
- Benefits: Competitive hourly rate, hybrid working, and potential for contract extension.
- Other info: Full-time role with a friendly team and opportunities for growth.
- Why this job: Make a real difference in people's lives by helping them navigate essential services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 43600 - 58000 £ per year.
- Job
- Title: Customer Service Officer - Council Tax
- Housing
Benefits
Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays Wednesdays) Hourly rate £20.96 PAYE / £27.33 Umbrella per hour
- Contract
- Length: 3-month contract (possibility of extension)
- Working
Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax Housing Benefit Customer Service Officer to join our Customer Transactional Services team.
In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries.
You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services.
Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support.
Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements.
Negotiate and agree payment plans with customers in accordance with council procedures.
Maintain accurate customer records and update accounts using council systems.
Pro...
