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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries efficiently.
- Company: Join Adecco, a leading employment agency committed to equal opportunities.
- Benefits: Enjoy hybrid working, with 3 days in the office and competitive salary.
- Why this job: Be part of a dynamic team focused on continuous improvement and customer satisfaction.
- Qualifications: GCSEs in English and Maths, plus frontline customer service experience required.
- Other info: Flexible, team-oriented environment with opportunities for personal growth.
The predicted salary is between 20400 - 23200 £ per year.
£24,000 - £28,000 DOE
Full-time, 37.5 hours per week
Oldbury
Hybrid Working, 3 days in Oldbury HQ each week
Role Purpose
Deliver high-quality, professional customer service. Resolve enquiries efficiently, aiming for first-time resolution, and support continuous service improvement.
Key Responsibilities
- Handle customer enquiries via phone, email, chat, and in person.
- Accurately log all interactions and conduct satisfaction surveys.
- Use feedback to tailor services and support improvements.
- Collaborate with internal teams to ensure timely service delivery.
- Uphold equality, data protection, and health & safety standards.
Essential Skills & Experience
- GCSEs (or equivalent) including English and Maths.
- Frontline customer service experience.
- Strong communication and interpersonal skills.
- Customer-focused with adaptable service delivery.
- Proficient in Microsoft 365 and IT systems.
- Able to work under pressure and meet deadlines.
- Team-oriented and flexible.
Customer Service Officer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Practice common customer service scenarios and how you would handle them. Being able to articulate your thought process and problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in continuous improvement and customer satisfaction. This demonstrates your proactive approach and commitment to delivering high-quality service.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Service Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've resolved customer enquiries or improved service delivery.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your frontline customer service experience and strong communication skills. Mention how you can contribute to continuous service improvement and uphold the company's standards.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Service Officer. Familiarise yourself with handling enquiries across various channels and be ready to discuss how you would approach different scenarios.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples that demonstrate your ability to communicate effectively. Think about times when you resolved customer issues or collaborated with teams to improve service.
✨Highlight Your Adaptability
Customer service can be unpredictable, so be prepared to discuss how you've adapted your service delivery in the past. Share specific instances where you successfully adjusted your approach to meet customer needs.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and deadlines. Practice responses to common situational questions, such as how you would deal with an irate customer or manage multiple enquiries at once.
