At a Glance
- Tasks: Deliver top-notch customer service and ensure passenger safety at Cheltenham Station.
- Company: Join a dynamic team at Cheltenham Station, where every day is different.
- Benefits: Earn £13.45 per hour, with potential to increase after 12 shifts.
- Other info: Ideal for locals or those with reliable transport; shifts vary weekly.
- Why this job: Perfect for those seeking flexible, part-time work with a friendly atmosphere.
- Qualifications: Great communication skills and previous customer service experience required.
Our Customer Service Gateline Assistants provide a first-class service to passengers while ensuring their safety at all times.
Location: Cheltenham Station
Contract: Immediate start, ongoing temporary role
Pay: £13.45 per hour initially, £15.26 per hour after submission of 12 timesheets
Hours: Ad hoc shifts offered on a weekly basis, varied 5 - 8-hour shifts between 05:45 and 19:00, typically 1-2 shifts per week, zero-hours contract.
Please note: Due to the early start time of 05:00 AM, applicants must be local to Cheltenham or have access to reliable transport to arrive on time. This role would particularly suit someone seeking part-time, flexible work.
Key Responsibilities
- Deliver excellent customer service to all passengers.
- Manage passenger flow and queues through the station.
- Check tickets and ensure passengers are travelling with a valid ticket.
- Direct customers to the correct train and platform.
- Operate ticket gates safely and effectively.
- Support customers requiring additional assistance.
- Report incidents and contribute to maintaining a safe station environment.
- Identify ticket irregularities and refer them to Revenue Protection colleagues.
- Provide a friendly, professional, and approachable presence within the station.
Requirements
- Excellent verbal and written English skills.
- Previous customer service experience.
- Ability to pass a DBS check.
Customer Service Gateline Assistant - Cheltenham Station employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
