At a Glance
- Tasks: Lead a dynamic team in customer service and export operations while ensuring top-notch service.
- Company: Join a global manufacturing leader with a focus on innovation and teamwork.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Enjoy a collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a specialist team in international trade.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 36000 - 60000 € per year.
We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands‐on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.
Key Responsibilities
- Lead the day‐to‐day customer service and export operations, maintaining direct contact with customers and internal stakeholders.
- Oversee the customer complaint management process, including delegation, follow‐up, and corrective actions.
- Provide functional cover for customer service and export activities as required.
- Support the appointment and management of freight forwarders and logistics partners.
- Arrange export certification, documentation, and commissions.
- Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.
- Support pricing enquiries within defined parameters and expedite where required.
- Maintain accurate pricing records within the ERP system.
- Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms.
- Provide operational support to locally managed global customer accounts.
- Lead, motivate and develop the customer service and export team.
- Support recruitment, onboarding, training and ongoing development of team members.
- Conduct performance reviews and support individual development plans.
- Promote a collaborative team environment with shared accountability and continuous improvement.
- Act as a visible and trusted point of contact for both internal teams and customers.
- Maintain effective communication with global and regional managers, sales teams, and agents.
- Ensure strong two‐way communication between customer service and other internal departments.
- Support and maintain relevant ISO procedures and internal processes.
- Act as the primary point of contact for trade compliance matters, including export controls and customs procedures.
Customer Service & Export Team Leader employer: Adecco
Join a leading global manufacturing organisation that values its employees and fosters a dynamic work culture. As a Customer Service & Export Team Leader, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a collaborative environment that prioritises high service levels and compliance. With a commitment to employee well-being and a focus on innovation, this role offers a rewarding career path in an exciting international setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Export Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service & Export Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their customer service approach and export processes. This will help us demonstrate how your experience aligns with their needs and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, handled customer complaints, and ensured compliance in previous roles. We want to hear about your successes and how you can bring that expertise to the new team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service & Export Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service & Export Team Leader role. Highlight your leadership experience and any relevant logistics or export operations knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on leadership role. Share specific examples of how you've led teams and improved customer service in the past.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure to demonstrate your strong communication skills in your application. Clear and concise writing will show us you can handle the demands of the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you understand the ins and outs of customer service and export operations. Brush up on Incoterms, customs compliance, and logistics processes. This knowledge will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about times when you motivated your team or handled a challenging situation. Be ready to discuss your approach to performance reviews and individual development plans, as this role is all about people leadership.
✨Communicate Effectively
Since this role involves liaising with various stakeholders, practice clear and concise communication. You might be asked how you would handle customer complaints or coordinate with internal departments, so have some strategies in mind that demonstrate your ability to maintain strong relationships.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to customer service and export challenges. Prepare to discuss how you would manage a customs issue or a logistics delay. This will help you showcase your problem-solving skills and operational knowledge.
