Customer Service Consultant

Join Our Client's Team as a Customer Service Consultant!

Location: Bury St Edmunds, Suffolk

Contract Type: Permanent | Full Time (37.5 hours/week, Monday to Friday)

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your contributions truly matter? If so, we want to hear from you!

As a Customer Service Consultant, you will be the backbone of our client's customer support team, providing efficient and professional service to our dealers and customers. You will play a key role in supporting both their sales team and after-sales service team, ensuring maximum efficiency and satisfaction.

Key Responsibilities:

• Respond to telephone calls and emails from customers and dealers regarding pricing, orders, returns, and after-sales service.
• Develop a comprehensive understanding of our product offerings to assist customers effectively.
• Utilise company systems including SAP, Salesforce, and Teams for seamless service delivery.
• Diagnose and troubleshoot frequently asked questions to provide quick solutions.

Why Join Us?

• Competitive Salary and Benefits: Enjoy 29 days of holiday plus bank holidays, group income protection, life insurance, pension, and private healthcare.
• Growth Opportunities: Be part of a thriving organisation that values your development and success.
• Inclusive Environment: We are proud to be an Equal Opportunity Employer committed to inclusion and diversity.

Contract type: Permanent

Salary: £24,000