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For Companies At a Glance
- Tasks: Coordinate customer orders and ensure top-notch service in a dynamic manufacturing environment.
- Company: Join a leading manufacturing company in the industrial vehicle sector.
- Benefits: Immediate start, competitive salary, and a supportive work culture.
- Why this job: Elevate your customer service skills while making a real impact on customer satisfaction.
- Qualifications: 3 years in customer service, proficient in MS Office and ERP systems.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering outstanding customer service? Join our client, a leading manufacturing company in the industrial vehicle sector, and play a key role in ensuring customer satisfaction. With an immediate start available, this is your chance to thrive in a dynamic environment.
Responsibilities
- Co-ordinate customer order fulfilment with precision.
- Liaise with site production and keep customers updated on delivery status.
- Process customer sales orders efficiently using the ERP system.
- Raise stock replenishment orders as needed.
- Manage and update customer portals for key accounts seamlessly.
- Establish, manage, and update customer price lists accurately.
- Input Bills of Materials (BOMs) for parts in manufacture, liaising with the Commercial & Manufacturing team as required.
Qualifications
- Minimum 3 years of experience in a Customer Service or sales administration role.
- Proficient in MS Office and computer literate.
- Familiarity with ERP systems for processing orders.
- An eagerness to learn about Bills of Material.
- Experience in document control and administration is a plus.
Professional Qualities
- A confident and professional manner when dealing with customers.
- A self-motivated attitude paired with a desire to learn.
- Strong communication skills to engage effectively with all internal departments.
- Excellent organizational skills with a keen eye for detail.
- A process-oriented mindset, capable of working independently or as part of a team.
Working details
- Working Hours: Monday- Thursday 8am-4:30pm & Friday 8am-1pm
- Duration Of Contract: 9 months FTC (Maternity cover)
Additional information
We are proud to be an equal opportunities employer and encourage applications from all qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. The successful candidate must adhere to all health and safety guidelines and procedures to ensure a safe working environment for everyone. If you are ready to take your customer service career to the next level, apply now and be a part of our client's success story!
Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Service Co-Ordinator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Co-ordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they align with the responsibilities listed in the job description. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Customer Service Co-Ordinator
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how your background aligns with the responsibilities of the Customer Service Co-ordinator role.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and find the key information about your experience and qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Adecco
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing company and its products. Understanding their values and customer service approach will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience where you've excelled in customer service. Highlight situations where you coordinated order fulfilment or resolved customer issues effectively, as this will demonstrate your capability for the role.
✨Familiarise Yourself with ERP Systems
Since the job involves processing orders using an ERP system, brush up on your knowledge of these systems. If you have experience with a particular ERP software, be ready to discuss how you used it to improve efficiency in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer satisfaction, or how they handle stock replenishment. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
