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- Tasks: Support building maintenance with admin tasks and customer enquiries.
- Company: Join Adecco, a leading employment agency committed to equal opportunities.
- Benefits: Enjoy flexible remote work options and competitive pay rates.
- Why this job: Be the go-to person for tenants, making a real impact in your community.
- Qualifications: Strong customer service skills and proficiency in Microsoft applications required.
- Other info: 12-month contract with 36 hours per week; start ASAP!
The predicted salary is between 28000 - 42000 £ per year.
LOCATION: Frogmore Complex 1ST floor SW18 1EY (1 day a week remote)
PAY RATE: £15.75 PAYE / £20.74 per hour
START DATE: ASAP
DURATION/Hours: 12 month contract/ 36 hours a week
IR35 STATUS: Inside
Job Purpose: Provide technical and administrative support for Operational Services within Highway Operations and Street Scene & the DSO. Responsibilities include managing enquiries regarding invoices, income, and ensuring adherence to established procedures. As the primary point of contact for our DSO support and Building Maintenance call groups, you will engage directly with tenants and the housing department to schedule appointments or redirect calls to the appropriate service areas. You will also work closely with the building maintenance supervision teams to ensure seamless collaboration and efficient service delivery.
- Schedule appointments for contract supervisors and collaborate closely with the building maintenance supervision teams.
- Perform technical, administrative, and financial support tasks.
- Utilize IT systems like ROCC, Confirm, and Integra for data entry and reporting.
- Manage routine correspondence and enquiries.
- Generate enforcement letters and notices.
- Assist with the processing of abandoned vehicles and maintain related statistics.
- Support income recovery queries for Highways Operations and the DSO.
- Handle calls from housing tenants and manage enquiries from the housing department.
- Schedule appointments for operational tradespeople and collaborate closely with the building maintenance supervision teams.
- Provide additional support for various tasks within the Operational Support Teams, including DSO, finance, and administration, as required by the DSO Support Supervisor and service managers within HOSS.
Person Specification:
- Proficient in designing spreadsheets, maintaining records, and using Microsoft applications.
- Excellent customer service skills and a strong telephone manner, with the capability to handle difficult situations effectively.
- A strong background in customer service or similar, particularly in engaging with members of the public through public-facing or telephone interactions.
- Skilled in producing accurate work and generating management reports.
- Excellent customer service skills and a great telephone manner.
Customer Service Assistant (Building Maintenance) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Building Maintenance)
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as ROCC, Confirm, and Integra. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations over the phone. Practising common scenarios can help you feel more prepared and show that you can maintain professionalism under pressure.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the day-to-day responsibilities and challenges. This can provide you with valuable information that you can use to tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience with administrative tasks and how you've successfully managed enquiries in the past. Being able to share specific examples will highlight your suitability for the role and your ability to contribute effectively.
We think you need these skills to ace Customer Service Assistant (Building Maintenance)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight key skills such as customer service experience, proficiency in Microsoft applications, and technical support capabilities.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and administrative roles. Emphasise your ability to handle enquiries, manage appointments, and work with IT systems like ROCC and Confirm.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully managed customer interactions or administrative tasks in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you successfully handled difficult customers or resolved issues efficiently.
✨Familiarise Yourself with Relevant IT Systems
The job requires using IT systems like ROCC, Confirm, and Integra. Before the interview, take some time to research these systems and be ready to discuss any relevant experience you have with similar software.
✨Demonstrate Your Organisational Skills
As a Customer Service Assistant, you'll need to manage appointments and enquiries effectively. Prepare examples that showcase your organisational skills, such as how you've managed multiple tasks or prioritised workloads in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to make quick decisions or adapt to unexpected changes, especially in a customer service context. This will show your ability to think on your feet.
