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For Companies At a Glance
- Tasks: Support over 2,000 users with IT queries and provide exceptional customer service.
- Company: Join Adecco, a leading employer committed to inclusivity and support for all candidates.
- Benefits: Enjoy a fully on-site role with opportunities for training and skill development.
- Why this job: Be part of a dynamic team where your problem-solving skills make a real difference.
- Qualifications: Excellent customer service skills and a willingness to learn new technical skills required.
- Other info: Adecco is a disability-confident employer, promoting an inclusive recruitment process.
Location: Burgess Hill (Fully On-Site)
Contract: 3 Months
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team as a Customer Service Analyst!
What You'll Do:
- Provide proactive, customer-focused support in a face-to-face setting.
- Utilise your problem-solving and people skills to assist users efficiently.
- Log and track incidents using ITSM systems while adhering to service level agreements (SLAs).
- Identify recurring issues and escalate them to relevant teams for further investigation.
- Build strong relationships with team members and end users alike to foster a collaborative environment.
What We're Looking For:
- Excellent customer service skills with a calm, assured, and empathetic approach.
- A knack for teamwork and relationship-building.
- Basic understanding of ITSM systems; prior experience is a plus.
- Eagerness to learn and acquire new technical skills.
- Exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial, though training will be provided.
- Experience with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is a plus.
- Familiarity with building and configuring computers for new starters or upgrading existing laptops.
If you're ready to embark on an exciting career journey with us and have the skills we're looking for, we'd love to hear from you! Bring your enthusiasm and expertise to our team, and together we can create exceptional experiences for our end users. Apply today and take the first step toward a rewarding career as a Customer Service Analyst!
Don't miss out on this fantastic opportunity! We are eager to welcome you aboard.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Analyst employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that end users face. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This can help you refine your communication style and build confidence in handling various customer interactions.
✨Tip Number 3
Network with current or former employees in similar roles on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Research the specific ITSM systems mentioned in the job description, such as ServiceNow. Understanding how these tools work can give you an edge and show your eagerness to learn and adapt.
We think you need these skills to ace Customer Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. Use keywords from the job description, such as 'problem-solving', 'teamwork', and 'ITSM systems' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, empathy, and eagerness to learn new technical skills. If you have experience with platforms like Google Suite or iOS devices, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
During the interview, highlight your previous experiences in customer service. Share specific examples where you successfully resolved issues and maintained a positive relationship with users. This will demonstrate your ability to provide exceptional support.
✨Familiarise Yourself with ITSM Systems
Even if you don't have extensive experience with ITSM systems, showing that you understand their importance and are eager to learn can set you apart. Research common ITSM tools and be prepared to discuss how you would use them in your role.
✨Emphasise Teamwork and Collaboration
Since building strong relationships is key in this role, be ready to discuss how you work within a team. Share examples of how you've collaborated with colleagues to solve problems or improve processes, showcasing your teamwork skills.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. This will illustrate your problem-solving skills and your ability to think on your feet, which is crucial for a Customer Service Analyst.
